Course Title: Analyse consumer behaviour

Part B: Course Detail

Teaching Period: Term2 2017

Course Code: MKTG7976C

Course Title: Analyse consumer behaviour

School: 650T Vocational Business Education

Campus: City Campus

Program: C4384 - Certificate IV in Marketing and Communication

Course Contact: Sally Parrott

Course Contact Phone: +61 3 9925 5175

Course Contact Email: sally.parrott@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Julia Makin

julia.makin@rmit.edu.au

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

 

This unit describes the skills and knowledge required to analyse consumer behaviour for markets and specific needs.

It applies to individuals who need to analyse consumer behaviour to examine factors that impact decisions to purchase products or services. They conduct a thorough analysis of consumer attitudes and behaviour, and make recommendations on marketing strategies to increase consumption of the product or service being marketed.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBMKG419 Analyse consumer behaviour

Element:

1. Confirm product or service market

Performance Criteria:

1.1 Gather information on market or market segment for a product or service in accordance with marketing plan

1.2 Identify consumer attributes for market or market segment from market profile or existing customer data

1.3 Identify and test features of product or service in accordance with marketing plan

Element:

2. Assess reasons for existing levels of consumer interest

Performance Criteria:

2.1 Investigate consumer need for the product or service through analysis of trends and past performance

2.2 Review past marketing or positioning of product or service in relation to effectiveness of its focus of appeal

2.3 Assess, estimate and test impact of individual, social and lifestyle influences on consumer behaviour for a product or service

2.4 Analyse consumer responses to previous marketing communications

2.5 Assess organisational capability to respond quickly to consumer demand for products or services in accordance with marketing plan

Element:

3. Recommend focus of appeal for marketing strategies for product or service

Performance Criteria:

3.1 Ensure marketing strategies address innate and acquired needs of consumers and appeal to motives that influence decision-making

3.2 Present a rationale for focus of appeal that outlines how influences on consumer behaviour will be used to target effective marketing strategies

3.3 Ensure focus of appeal meets legal and ethical obligations and budgetary requirements of marketing plan


Learning Outcomes


This unit describes the performance outcomes, skills and knowledge required  to analyse consumer behaviour to examine factors that impact decisions to purchase products or services.


Details of Learning Activities

A range of in class activities, case studies and face to face delivery will provide a range of learning and teaching experiences for students. MKTG7937C Profile the market is co-delivered and co-assessed with MKTG7976C Analyse consumer behaviour. 


Teaching Schedule

1.     SCHEDULE

WC

Week

Topic/activity/assessment

3/07

1

Introduction to Consumer Behaviour

10/07

2

Market Segmentation

17/07

3

Needs and Motivations

24/07

4

Individual Self-Concept and Personality

**Practice test activity in preparation for week 5.

01/08

5

Assessment 1 Task Due in class (YOU MUST ATTEND THIS CLASS)

07/08

6

The Message, Reference Groups and Personal Involvement

14/08

7

Decision Making Process in more detail

21/08

8

Class time: Assessment 2

28/08

 

NO CLASSES THIS WEEK – MID SEMESTER BREAK

04/09

9

Assessment Task 2 Due. Due 11.59pm Friday 6 May 2016.

11/09

10

Focus of Appeal

18/09

11

Class time: Assessment 3

02/10

12

Assessment Task 3 Due. Due in class (YOU MUST ATTEND THIS CLASS)

09/10

13

Assessment Task 3 Due. Due in class (YOU MUST ATTEND THIS CLASS)

16/10

14

Resubmits

23/10

15

Resubmits

30/10

16

Grade Entry


Learning Resources

Prescribed Texts


References


Other Resources

Other Resources

Relevant learning resources will be placed on the online learning hub (Blackboard)  progressively throughout the semester.   You will need to access this site on a weekly basis to ensure that you keep up to date with important information related to this course.

 


Overview of Assessment

Assessment Methods

Assessment methods have been designed to measure achievement of the requirements in a flexible manner over a range of assessment tasks, for example:

  • direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
  • review of final printed documents
  • demonstration of techniques
  • observation of presentations
  • oral or written questioning to assess knowledge of software applications

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.

In order to achieve competency in this unit, you must provide:

Performance Evidence

Evidence of the ability to:

  • analyse consumer behaviours
  • model consumer behaviour on alternative digital platforms
  • document and present findings and recommendations about marketing strategies that should be developed to influence consumers.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • outline relevant industry and product or service knowledge
  • explain relevant marketing communication concepts and processes
  • compare current digital channels relevant to the business and consumer against costs and benefits
  • identify organisational structures, procedures and marketing objectives.

Feedback

 

Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.

 


Assessment Tasks

Assessment 1 Task -   In class Test

Date handed out            : Week #1

Date and time due         : Week #5 – week commencing 31st July, 2017.          Total Marks 25.

Purpose: For students to demonstrate and apply their understanding of the nature of markets and market segmentation.

Requirements: In the classroom you will be provided with the industry in Australia. Referring to the industry data, you will be asked a range of questions. Examples of the type of questions you may be asked is below:

  1. Describe the market in broad terms i.e. name, size, dominant characteristics.
  2. List and describe the segments of the market the industry uses i.e. from the product or service view, using statistics from 2012 to 2016.
  3. Identify the main participants; describe their market share and any significant changes that have occurred to shares in the last three years.
  4. As a marketer what advice who you give to a Business owner entering this market?

 

Assessment 2 Task - MajorGroup written assignment

Date handed out:           Week #3

Date and time due:        Week #9 – week commencing 4th September.             Total Marks 50.

Group or Individual:      Assessment 2 is to be completed in pairs or groups of three

                          

Purpose: This assessment is designed to demonstrate your:

  • Ability to identify a product or service, the attributes of the customers and gather information on the market. You can choose any brand, product or service from any industry.
  • Observe and understand the consumer decision making process
  • Ability to apply the consumer decision making process to a real life situation
  • Ability to identify features of the product or service compared to the Marketing Plan
  • Assess the impact of individual, social and lifestyle influences on consumer behaviour
  • Assess organisational behavior to respond to consumer demand.

 

Requirements:

  1. Identify a product or service (must be in retail) and describe the retail environment such as but not limited to cafes, restaurants, food, hair, general shops (clothes, shoes, hardware, etc) and supermarkets. Is it branded or unbranded?  Chain store or sole trader? Department Store?
  2. Gather market information on your selected retail product or service. This should include identifying a customer segment (you may include demographics, lifestyle, social, cultural factors or particular attitudes to your product or service). Who are the competitors?  What information did you gather from IBIS? World?
  1. Identify and assess the marketing plans for your retailer, are the features and benefits communicated to your customer segment? Review past marketing in relation to communicating its focus of appeal (positioning) to your segment.
  2. Attend your selected retailer and observe consumers in a buying situation. What are the consumer needs and wants? Assess and comment on individual, social (reference groups, social class and family) and lifestyle influences on consumer behaviour? analyse consumer responses to marketing communications in-store?

 

Details of Assessment:

You will present your findings in a professionally prescribed written document.   Much of this work will be undertaken both outside of class time and in the “Practical Sessions”.  You are encouraged to use all the resources at your disposal to provide professionally reasoned solutions to the problems given.

This assessment must include the RMIT cover sheet.

 

Assessment 3 Task – Presentation

Date handed out:            Week 3

Date and time due:         Week #12/13   Presentation duration: 20 minutes      Total Marks 25.

 Group or Individual:       Assessment 3 is to be completed in pairs or groups of three

                          

Purpose: This assessment is designed to demonstrate your:

  • Ability to review past marketing in relation to the effectiveness of its focus of appeal
  • Recommend marketing strategies that meet the needs of consumers
  • Provide a rationale for the focus of appeal to influence consumer behaviour via marketing
  • Discuss any legal and ethical obligations to be considered.

 

Requirements:

  1. You are required to articulate your overall understanding of the course taught during the semester based on your personal understanding of key theories and concepts from the semester.

 

Details of Assessment:

As this is the final stage of your Consumer Behaviour Assessments you will have researched, observed and analysed your Retailer over the last couple of months and have a good understanding to complete the most important component for Marketers – does the Marketing attract and engage your consumer segment?


Assessment Matrix

Assessment Matrix

Marking Guide (Competency):

You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.

You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.

Full details on how your assessment is mapped to the unit of competency can be accessed through your teacher.

 

 

Other Information

Other Information

Late Submission Procedures

You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.

If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.
 

More Information: http://www.rmit.edu.au/students/assessment/extension
Form to use: http://mams.rmit.edu.au/seca86tti4g4z.pdf
 
Where an extension of greater than seven days is needed, you must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.

More Information: http://www.rmit.edu.au/browse;ID=g43abm17hc9w (unresolved)
Form to use: http://mams.rmit.edu.au/8a5dgcaqvaes1.pdf

Resubmissions (VET Programs):
If you are found to be unsuccessful in a Course Assessment Task you will be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. The highest grade you will receive if your resubmission is successful is “CAG”.

If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.


Adjustments to Assessment:

In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website:
More Information: http://rmit.edu.au/browse;ID=7usdbki1fjf31

Course Overview: Access Course Overview