Course Title: Write complex documents

Part B: Course Detail

Teaching Period: Term2 2016

Course Code: OFFC5310C

Course Title: Write complex documents

School: 650T Vocational Business Education

Campus: City Campus

Program: C4384 - Certificate IV in Marketing and Communication

Course Contact: Julia Makin

Course Contact Phone: +61 3 9925 5175

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Fiona McQueen

+61 3 9925 1612

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

 This unit describes the skills and knowledge required to plan documents, draft text, prepare final text and produce documents of some complexity.

 It applies to individuals who work in a range of business environments and are skilled in the creation of reports, information and general promotion documents that are more complex than basic correspondence, memos or forms and that require review and analysis of a range of information sources.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWRT401 Write complex documents


1 Plan documents

Performance Criteria:

1.1 Determine the purposes of documents 1.2 Choose appropriate formats for documents 1.3 Establish means of communication 1.4 Determine requirements of documents 1.5 Determine categories and logical sequences of data, information and knowledge to achieve document objectives 1.6 Develop overview of structure and content of documents


2 Draft text

Performance Criteria:

2.1 Review and organise available data, information and knowledge according to proposed structure and content 2.2 Ensure data, information and knowledge is aggregated, interpreted and summarised to prepare text that satisfies document purposes and objectives 2.3 Include graphics as appropriate 2.4 Identify gaps in required data and information, and collect additional material from relevant enterprise personnel 2.5 Draft text according to document requirements and genre 2.6 Use language appropriate to the audience


3 Prepare final text

Performance Criteria:

3.1 Review draft text to ensure document objectives are achieved and requirements are met 3.2 Check grammar, spelling and style for accuracy and punctuation 3.3 Ensure draft text is approved by relevant enterprise personnel 3.4 Incorporate revisions in final copy


4 Produce document

Performance Criteria:

4.1 Choose basic design elements for documents appropriate to audience and purpose 4.2 Use word processing software to apply basic design elements to text 4.3 Check documents to ensure all requirements are met

Learning Outcomes

This course is structured to provide students with the optimum learning experience in order to demonstrate the skills and knowledge required to plan documents, draft text, prepare final text and produce documents of some complexity.

Details of Learning Activities

A range of in class activities, case studies and face to face delivery will provide a range of learning and teaching experiences for students.

Teaching Schedule


Week No.



Induction Session

Prior to training commencement a program level induction session will be conducted that comprises the following:

• Program overview and requirements
• MyRMIT/Blackboard
• Overview of assessment requirements
• Pre-Training Review including:
       Recognition of Prior Learning and Credit Transfers
       Assessment of current skills and knowledge
• Competency/Grading Criteria
• Plagiarism
• Appeals
• Extensions
• Feedback
• Privacy
• Submission requirements
• Re-submission policy
• Where to get support



Induction to the course
Meet your teacher and class

Working in groups



Introduction to business writing




Business Writing ,Business Letters
Writing in plain English & technology capabilities



Role of websites in marketing, website text



Assessment support  
Task 1 Due In Class

You will receive the feedback in week 8.  If required, resubmission for this assessment is due by the end of week 8



Introduction to debating   



Debate structures and case studies  


Semester break 29 August – 4 September



Debate critique – the importance



Debate assessment in class
Task 2 Due In Class

You will receive the feedback in week 12.  If required, resubmission for this assessment is due by the end of week 14



Report writing




Speech writing  



Professional reports  



Assessment support
Task 3 Due

You will receive the feedback in week 15.  If required, resubmission for this assessment is due by the end of week 16



Student meetings where necessary



Resubmission period


Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

 Assessment Methods

Assessment methods have been designed to measure achievement of the requirements in a flexible manner over a range of assessment tasks, for example:
• direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
• review of final printed documents
• demonstration of techniques
• observation of presentations
• oral or written questioning to assess knowledge of software applications

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.

In order to achieve competency in this unit, you must provide:

Performance Evidence

Evidence of the ability to:

plan, draft and finalise complex documents that require review and analysis of a range of information sources
use business technology to apply formatting, and incorporate graphics
edit the draft text to ensure accuracy and clarity of information, obtain feedback on the draft and revise the draft
apply the enterprise style guide/house style.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

identify the enterprise style guide/house style
outline formatting styles and their impact on formatting, readability and appearance of documents
explain rules and conventions for written English, as defined by general and specialist sources.



Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.




Assessment Tasks


Assessment Task 1 – Portfolio of works. Due:  Week 6 –  Sunday 14 August midnight

Individual assessment 

You are required to complete SIX classroom tasks.  All activities will be undertaken in class with a final completed portfolio to be compiled and submitted via blackboard.  

From the class activities, you will submit:

  1. Business letter
  2. Business email
  3. Website copy
  4. Brochure
  5. Edit complex document to plain English
  6. Job application letter 

Assessment Task 2 – Debate.  Due:  Week 10 in class

Group assessment -  teams of two or three – NO MORE THAN THREE

This assessment requires students to participate in a formal debate as part of a two/three-member team. You will be grouped in teams for a formal debate.  Topics and ‘sides’ will be decided in class.  Each student must then perform their role as part of the team.  Students will be assessed individually, and are required to upload their notes with a coversheet before the debate.


Assessment Task 3 – Annual Report.  Due:  End week 14 – 16 October 2016 midnight   

Individual assessment 

You will identify a major corporate organisation in Australia and plan and prepare an abridged corporate annual report – (minimum 1500 words)

The report must include:  

  • Title/cover page
  • Table of contents
  • Content, inclusive of:  


  1. Company profile/“About us” (400-500 words)
  2. Relevant  Industry information ( 200 words)
  3. What “you” do – services and/or products the company offers (200 words)
  4. Competitive advantage (200- 300 words)
  5. Report on past year’s achievements
  6. Report on future plans
  7. ** The report must include relevant Pictures ( product, company, or stock images non copyright) and be correctly formatted with footers and page numbers


Assessment Matrix


Marking Guide (Competency):

You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying. You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.

Marking Guide (Grading)
After achieving competency we then grade your performance in the unit and you will achieve one of the following grades:

Final Grades table:

CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved – Graded
NYC Not Yet Competent
DNS Did Not Submit for assessment

Other Information


Late Submission Procedures

You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates. If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.

More Information:

Form to use:

Where an extension of greater than seven days is needed, you must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.

More Information:;ID=g43abm17hc9w

Form to use:

Resubmissions (VET Programs):

If you are found to be unsuccessful in a Course Assessment Task you will be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. The highest grade you will receive if your resubmission is successful is “CAG”.

If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

Adjustments to Assessment

In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website More Information:;ID=7usdbki1fjf31

Course Overview: Access Course Overview