Course Title: Write complex documents

Part B: Course Detail

Teaching Period: Term2 2017

Course Code: OFFC5310C

Course Title: Write complex documents

School: 650T Vocational Business Education

Campus: City Campus

Program: C4384 - Certificate IV in Marketing and Communication

Course Contact: Julia Makin

Course Contact Phone: +61 3 9925 5175

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

 This unit describes the skills and knowledge required to plan documents, draft text, prepare final text and produce documents of some complexity.

 It applies to individuals who work in a range of business environments and are skilled in the creation of reports, information and general promotion documents that are more complex than basic correspondence, memos or forms and that require review and analysis of a range of information sources.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWRT401 Write complex documents


1 Plan documents

Performance Criteria:

1.1 Determine the purposes of documents

1.2 Choose appropriate formats for documents

1.3 Establish means of communication

1.4 Determine requirements of document

1.5 Determine categories and logical sequences of data, information and knowledge to achieve document objectives

1.6 Develop overview of structure and content of documents


2 Draft text

Performance Criteria:

2.1 Review and organise available data, information and knowledge according to proposed structure and content

2.2 Ensure data, information and knowledge is aggregated, interpreted and summarised to prepare text that satisfies document purposes and objectives

2.3 Include graphics as appropriate

2.4 Identify gaps in required data and information, and collect additional material from relevant enterprise personnel

2.5 Draft text according to document requirements and genre

2.6 Use language appropriate to the audience


3 Prepare final text

Performance Criteria:

3.1 Review draft text to ensure document objectives are achieved and requirements are met

3.2 Check grammar, spelling and style for accuracy and punctuation

3.3 Ensure draft text is approved by relevant enterprise personnel

3.4 Incorporate revisions in final cop


4 Produce document

Performance Criteria:

4.1 Choose basic design elements for documents appropriate to audience and purpose

4.2 Use word processing software to apply basic design elements to text

4.3 Check documents to ensure all requirements are me

Learning Outcomes

This course is structured to provide students with the optimum learning experience in order to demonstrate the skills and knowledge required to plan documents, draft text, prepare final text and produce documents of some complexity.

Details of Learning Activities

A range of learning activities are planned for this course including self-paced and collaborative classroom based activities.

The self-paced activities will be delivered thought various technology platforms and include your contribution to wikis and discussion threads, reflective journals, quizzes and interactive sessions.

The collaborative classroom based activities will include group discussion, group problem solving activities and opportunities to practice your skills in a simulated/real workplace environment.

We expect you to participate and contribute in all scheduled learning activities.

Teaching Schedule


Week Commencing




Induction to the course
Meet your teacher and class

Working in groups





Introduction to business writing

*Overview Assessment 1





Introduction to Business Writing

Plan Documents, Draft Documents,

Prepare Final Text, Produce documents




Business Letters, Emails, Cover letters
Writing in plain English & technology capabilities

Plan Documents, Draft Documents,

Prepare Final Text, Produce documents




Role of websites in marketing, Brochure

Plan Documents, Draft Documents,

Prepare Final Text, Produce documents




Assessment Support

*Overview of Assignment 2





Report writing

Introduction to Business Proposals


How to write (Persuasive, focused and targeted)




Business Proposals/Reports –

How to compile





Business Proposals/Reports –

How to compile









Introduction to debating






Writing material for debates

Structure and Presentation (tone of voice Body language)



Debate Revision



Debate Revision




Assessment support
Task 3 Due

You will receive the feedback in week 15.  If required, resubmission for this assessment is due by the end of week 16





No classes - Resubmissions only




No classes - Resubmissions only

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

 Assessment Methods

Assessment methods have been designed to measure achievement of the requirements in a flexible manner over a range of assessment tasks, for example:
• direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
• review of final printed documents
• demonstration of techniques
• observation of presentations
• oral or written questioning to assess knowledge of software applications

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.

In order to achieve competency in this unit, you must provide:

Performance Evidence

Evidence of the ability to:

plan, draft and finalise complex documents that require review and analysis of a range of information sources
use business technology to apply formatting, and incorporate graphics
edit the draft text to ensure accuracy and clarity of information, obtain feedback on the draft and revise the draft
apply the enterprise style guide/house style.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

identify the enterprise style guide/house style
outline formatting styles and their impact on formatting, readability and appearance of documents
explain rules and conventions for written English, as defined by general and specialist sources.



Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.




Assessment Tasks

This subject is co delivered and co assessed with COMM7333C Articulate, Present and debate ideas.

Assessment 1

Assessment Task 1 –Portfolio of works (33%)

Date handed out:  Week 2

Date and time due :  Week 6 midnight


Group or Individual:   Individual assessment  



This assessment has been designed to allow students to learn the complexities of writing documents in a business environment.



Students are required to complete FIVE classroom tasks.  All activities will be undertaken in class with a final completed portfolio to be compiled and submitted via blackboard.  You will then hand in your chosen pieces by the due date and be marked on the total contribution. 


From the class activities, students will submit:

  1. Business letter
  2. Business email
  3. Job application letter
  4. Website
  5. Brochure


Where necessary a template will be provided for written pieces. 


PLEASE NOTE the work must follow the basic principles of clear writing, be free of spelling and grammar errors.


Assessment 2

Assessment Task 2 – Business Proposal (33%)

Date handed out:  Week 6

Date and time due:  Week 9 midnight

Group or Individual: Group



Students will now combine their complex writing skills, research, analytical and professional report preparation skills to create a business proposal for a client pitch. The purpose of the business proposal is to take their new product onto Retail Shelves.



Student is required to present (using slides and submit professional standard business proposal (report format) that will be convincing and promising to the client in terms of product success in the retail environment/store. Students will be working in teams. Detailed brief will be handed in class including product details, company background and can be found on Blackboard. Each student must contribute equally to the Assignment.


Details of Assessment

Prepare a detailed business proposal about the product details. The proposal should cover key facts such as the target market for your product, reasons why the product will appeal, selling price and discount levels, volume that you can supply, and merchandising or other promotional support that you will offer.



  • Report Format (1200 Words (Min), to be electronically submitted via Blackboard as a Word or PDF file)


  • The Business proposal must include relevant Pictures (product, company, or stock images non copyright), graphs, figures etc.


  • Slides Presentation of the Business Proposal in class


PLEASE NOTE the work must follow the basic principles of clear writing, be free of spelling and grammar errors.


Assessment 3

Assessment Task 3 - Debate (33%)

Date handed out:  Week 9

Date and time due:  Week 14 in class

Group or Individual: Group



The purpose of this assessment is to demonstrate your ability to both prepare an argument in support of a case, and also to listen and respond to counter-arguments. This will give students’ valuable preparation, organization and listening skills, as well as public presentation experience.


Requirements:  This assessment requires students to participate in a formal debate as part of a two/three-member team.


Details of Assessment:


Students will be grouped in teams for a formal debate.  Topics and ‘sides’ will be decided in class.  Each student must then perform his or her role as part of the team.  Students will be assessed individually, and are required to upload their notes with a cover sheet before the debate.

Assessment Matrix

See your teacher or Assessment guides for assessment matrix.

Course Overview: Access Course Overview