Course Title: Communicate and work in health or community services

Part A: Course Overview

Program: C4385 Certificate IV in Dental Assisting

Course Title: Communicate and work in health or community services

Portfolio: SEH Portfolio Office

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

Course Contact: Ms. Suzanne Dellas Fatone

Course Contact Phone: +61 3 9341 1406

Course Contact Email: sue.fatone@rmit.edu.au



Course Description

This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.

This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

Pre-requisite Courses and Assumed Knowledge and Capabilities

Not applicable



National Competency Codes and Titles

National Element Code & Title:

CHCCOM005 Communicate and work in health or community services

Elements:

1. Communicate effectively with people

2. Collaborate with colleagues

3. Address constraints to communication

4. Report problems to supervisor

5. Complete workplace correspondence and documentation

6. Contribute to continuous improvement

Learning Outcomes

Refer to elements


Overview of Assessment

Before the critical aspects of evidence are considered all prerequisites must be met.

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

 

  • demonstrated effective communication skills in 3 different work situations
  • clarified workplace instructions and negotiated timeframes with 2 colleagues
  • responded appropriately to 3 different situations where communication constraints were present
  • completed 2 written or electronic workplace documents to organisation standards

 

Assessment

Assessment: Task 1

Reflective Journal

Assessment: Task 2

Workplace Assessment 1

Assessment: Task 3

Workplace Assessment 2

 

Assessment Mapping Matrix

 

Elements/Performance Criteria Covered

Ass1

Ass 2

Ass 3

1.1

X

X

X

1.2

X

X

X

1.3

X

X

X

1.4

 

X

X

1.5

 

X

X

2.1

 

X

X

2.2

X

X

X

2.3

X

X

X

2.4

X

 

 

3.1

X

X

X

3.2

X

X

X

3.3

X

X

X

4.1

X

 

 

4.2

X

 

 

4.3

X

 

 

4.4

X

 

 

5.1

X

 

 

5.2

X

 

 

5.3

X

 

 

5.4

X

 

 

5.5

X

X

X

6.1

X

 

 

6.2

X

 

 

6.3

X

 

 

6.4

X

 

 

 

To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.