Course Title: Communicate and work in health or community services
Part A: Course Overview
Program: C4385 Certificate IV in Dental Assisting
Course Title: Communicate and work in health or community services
Portfolio: SEH Portfolio Office
Nominal Hours: 30
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
Course Contact: Ms. Suzanne Dellas Fatone
Course Contact Phone: +61 3 9341 1406
Course Contact Email: sue.fatone@rmit.edu.au
Course Description
This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.
This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Pre-requisite Courses and Assumed Knowledge and Capabilities
Not applicable
National Competency Codes and Titles
National Element Code & Title: |
CHCCOM005 Communicate and work in health or community services |
Elements: |
1. Communicate effectively with people 2. Collaborate with colleagues 3. Address constraints to communication 4. Report problems to supervisor 5. Complete workplace correspondence and documentation 6. Contribute to continuous improvement |
Learning Outcomes
Refer to elements
Overview of Assessment
Before the critical aspects of evidence are considered all prerequisites must be met.
The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:
- demonstrated effective communication skills in 3 different work situations
- clarified workplace instructions and negotiated timeframes with 2 colleagues
- responded appropriately to 3 different situations where communication constraints were present
- completed 2 written or electronic workplace documents to organisation standards
Assessment |
|
Assessment: Task 1 |
Reflective Journal |
Assessment: Task 2 |
Workplace Assessment 1 |
Assessment: Task 3 |
Workplace Assessment 2 |
Assessment Mapping Matrix
Elements/Performance Criteria Covered |
Ass1 |
Ass 2 |
Ass 3 |
1.1 |
X |
X |
X |
1.2 |
X |
X |
X |
1.3 |
X |
X |
X |
1.4 |
|
X |
X |
1.5 |
|
X |
X |
2.1 |
|
X |
X |
2.2 |
X |
X |
X |
2.3 |
X |
X |
X |
2.4 |
X |
|
|
3.1 |
X |
X |
X |
3.2 |
X |
X |
X |
3.3 |
X |
X |
X |
4.1 |
X |
|
|
4.2 |
X |
|
|
4.3 |
X |
|
|
4.4 |
X |
|
|
5.1 |
X |
|
|
5.2 |
X |
|
|
5.3 |
X |
|
|
5.4 |
X |
|
|
5.5 |
X |
X |
X |
6.1 |
X |
|
|
6.2 |
X |
|
|
6.3 |
X |
|
|
6.4 |
X |
|
|
To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.