Course Title: Communicate and work in health or community services
Part A: Course Overview
Program: C4385 Certificate IV in Dental Assisting
Course Title: Communicate and work in health or community services
Portfolio: SEH Portfolio Office
Nominal Hours: 30
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Important Information:
This unit only applies to the students enrolled in the HLT45015 Certificate IV in Dental Assisting program, who do not have the current dental assisting qualification (HLT35015 Certificate III in Dental Assisting).
https://www.rmit.edu.au/students/student-essentials/enrolment/apply-for-credit
Flexible Terms
Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
|
EMPL7091C |
City Campus |
TAFE |
174T School of VE Engineering, Health & Science |
Face-to-Face or Internet or Workplace | VE 2018 (All) |
|
EMPL7091C |
City Campus |
TAFE |
174T School of VE Engineering, Health & Science |
Face-to-Face or Internet or Workplace | VE 2019 (All) |
Course Contact: Ms. Suzanne Dellas Fatone
Course Contact Phone: +61 3 0341 1406
Course Contact Email: sue.fatone@rmit.edu.au
Course Description
This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.
This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Pre-requisite Courses and Assumed Knowledge and Capabilities
None
National Competency Codes and Titles
|
National Element Code & Title: |
CHCCOM005 Communicate and work in health or community services |
|
Elements: |
1. Communicate effectively with people 2. Collaborate with colleagues 3. Address constraints to communication 4. Report problems to supervisor 5. Complete workplace correspondence and documentation 6. Contribute to continuous improvement |
Learning Outcomes
On completion of this course, you will be able to;
- Communicate effectively with people
- Collaborate with colleagues
- Address constraints to communication
- Report problems to supervisor
- Complete workplace correspondence and documentation
- Contribute to continuous improvement
Overview of Assessment
The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:
demonstrated effective communication skills in 3 different work situations
clarified workplace instructions and negotiated timeframes with 2 colleagues
responded appropriately to 3 different situations where communication constraints were present
completed 2 written or electronic workplace documents to organisation standards
|
Assessment: Task 1 |
Simulated Workplace Assessment
|
|
Assessment: Task 2 |
Workplace Assessment 1 |
|
Assessment: Task 3 |
Workplace Assessment 2 |
|
Assessment: |
Reflective Journal |