Course Title: Facilitate meetings in the property industry

Part A: Course Overview

Program: C4394 Certificate IV in Strata Community Management

Course Title: Facilitate meetings in the property industry

Portfolio: SEH Portfolio Office

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Flexible Terms

Course Code




Learning Mode

Teaching Period(s)


City Campus


174T School of VE Engineering, Health & Science


VE 2017 (SCM1)


City Campus


174T School of VE Engineering, Health & Science


VE 2018 (All)

Course Contact: Thierry Demathieu

Course Contact Phone: +61 3 9925 8359

Course Contact Email:

Course Description

This unit of competency specifies the outcomes required to prepare for meetings and facilitate groups to discuss common issues in the property industry. It requires the ability to coordinate meeting arrangements, facilitate meetings, and accurately record meeting outcomes.

The unit supports workers in the property industry who are involved in preparing for meetings and facilitating groups to discuss common issues. It applies to real estate agents, property managers, strata managers and facility managers.

Licensing, legislative, regulatory or certification requirements apply to this unit in some States and Territories. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CPPDSM4045 Facilitate meetings in the property industry


1. Arrange meetings.

2. Facilitate meetings.

3. Record meeting outcomes

Learning Outcomes

On completion of this, course you should be able to:
1. Arrange meetings.
   1.1 Type of meeting and its purpose are identified.
   1.2 Meeting participants are identified and meeting is scheduled to provide maximum opportunities for attendance.
   1.3 Participants are notified of meeting agenda and specific requests are actioned according to organisational and legislative requirements.
   1.4 Participants are advised of changes to original meeting details as required.
2. Facilitate meetings.
   2.1 Open and participative environment is provided for participants to discuss common issues.
   2.2 Arrangements for taking meeting notes are made to ensure accurate record of meeting outcomes.
   2.3 Meeting is facilitated and conducted in a manner that enables participation, discussion, problem solving, voting and resolution of matters.
   2.4 Meeting style and structure are selected appropriate to meeting purpose.
   2.5 Leadership styles and strategies are used that provide clear information at appropriate stages during meeting to assist in mutual understanding and agreement.
3. Record meeting outcomes.
   3.1 Meeting minutes or notes are documented, checked to ensure accuracy, and formatted according to organisational and legislative requirements.
   3.2 Meeting issues requiring urgent action are identified and addressed.
Meeting records are distributed to relevant people within agreed timeframes, and are securely maintained and stored for easy retrieval.

Overview of Assessment

Assessment may include but not limited to a variety of methods including written short answers, assignments, online quizzes, interactive tasks and multiple choice questions. You will be asked to demonstrate to your teacher/assessor the skills gained during this course to the relevant industry standards. Assessment activities will occur throughout this course and feedback will be provided at regular intervals.