Course Title: Communicate with other people

Part B: Course Detail

Teaching Period: Term2 2019

Course Code: GEDU6176C

Course Title: Communicate with other people

School: 174T School of VE Engineering, Health & Science

Campus: City Campus

Program: C4397 - Certificate IV in Laboratory Techniques

Course Contact: Amber Mitton

Course Contact Phone: +61 3 9925 8053

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit of competency describes the skills and knowledge to receive and pass on written and oral messages, provide relevant information in response to requests within timelines and demonstrate effective interpersonal skills. This unit of competency applies to laboratory assistants and instrument operators working in all industry sectors.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

MSL913003 Communicate with other people


1. Receive and act upon instructions

Performance Criteria:

1.1 Listen to instructions and respond appropriately
2.2 Clarify instructions to ensure understanding of the task


2. Receive and convey messages

Performance Criteria:

2.1 Receive verbal and written messages and respond appropriately
2.2  Record and convey information so that messages are understood


3. Demonstrate appropriate interpersonal skills

Performance Criteria:

3.1 Follow workplace procedures which reflect equal opportunity, anti-discrimination and non-harassment legislative requirements
3.2  Demonstrate effective interpersonal skills during everyday interactions


4. Provide appropriate information

Performance Criteria:

4.1 Deal with inquiries in accordance with workplace customer service requirements
4.2  Establish details of inquiry by questioning and summarising
4.3  Access and provide relevant information that meets own authorisation and confidentiality requirements
4.4  Redirect inquiries to relevant personnel for resolution if beyond own area of responsibility
4.5  Complete all workplace documents legibly and accurately in accordance with workplace procedures

Learning Outcomes

Details of Learning Activities

group work & discussions


role play


Teaching Schedule

Week Date Topic/Activity Assessment
1 8 July

How communication works

Non-verbal communication

Class participation
2 15 July

Interpersonal skills

Class participation
3 22 July Give, receive and convey instructions and messages Class participation
4 29 July

Writing lab reports

Class participation
5 5  August

Public speaking: Oral presentations

In class group work

Class participation

6 12 August Working effectively in a team 

In class group work

Class participation

7 19 August

Practice presentations


Class participation

12 30 Sept

Oral presentation  

(in conjunction with Sustainability)


Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

Assessment may include in class activities, reports & presentations

Assessment Tasks

Assessment  Due date 
 Communication portfolio 

 Week 2
 Week 3
 Week 4
 Week 5

 Oral Presentation   Week 12

Assessment Matrix

Other Information

This course is graded in accordance with competency-based assessment

CA Competency Achieved  
NYC Not Yet Competent
DNS Did Not Submit for assessment

To pass the course you need achieve a satisfactory result for all assessments. Students may be given additional opportunities to demonstrate competence. 

Late work that is submitted without an application for an extension (see below) will not be corrected.

APPLICATION FOR EXTENSION OF TIME FOR SUBMISSION OF ASSESSABLE WORK - A student may apply for an extension of up to 7 days from the original due date. They must lodge the application form ( at least 24 hours before the due date. The application should be emailed to the program Coordinator (amber.mitton Students requiring longer extensions must apply for SPECIAL CONSIDERATION.

• For missed assessments such as tests- you (& your doctor if you are sick) must fill out a special consideration form. This form must be lodged online with supporting evidence prior to, or within, 5 days of the scheduled time of the assessment

• Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data and oral presentation. Plagiarism occurs when the origin of the material used is not appropriately cited. It also occurs through enabling plagiarism, which is the act of assisting or allowing another person to plagiarise or to copy your own work. Please make sure you consider this carefully in completing all your work and assessments in this course and if you are unsure about whether you might have plagiarised, seek help from your teacher.

Course Overview: Access Course Overview