Course Title: Create user and technical documentation

Part A: Course Overview

Program: C5148 Diploma of Information Technology

Course Title: Create user and technical documentation

Portfolio: BUS Portfolio Office

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)

Course Contact: Michelle Edwards

Course Contact Phone: 99255936

Course Contact Email:

Course Description

This course deals with skills needed within the Information Technology workplace, including ability to:
• promote professional client support through verbal and non-verbal communication
• work individually, and with others, in an organisation
• determine client requirements for documentation
• plan and create user and technical documentation based on client requirements
This course is co-delivered with Participate in a team & individually to achieve organisational goals, Communicate in the Workplace and Relate to clients on a business level competencies.

Pre-requisite Courses and Assumed Knowledge and Capabilities


Participate in a team & individually to achieve organisational goals ICAITTW011B EMPL9658C
Communicate in the Workplace ICAITTW002B COMM7164C
Relate to clients on a business level ICAITTW027B MKTG5491C

National Competency Codes and Titles

National Element Code & Title:

ICAITD128A Create user and technical documentation


Create client user documentation

Determine documentation standards and requirements

Obtain endorsement/sign-off

Produce technical software documentation

Learning Outcomes

See under elements of competency.

Overview of Assessment

Assessment will incorporate a variety of methods including user and technical requirements documentation, homework and in class exercises, written tests, practical problem solving exercises and practical tests. Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher during class exercises to ensure that competency standards are being met. Regular feedback on work will be provided to learners during the course.
Final examination optional for RMIT grading purposes only.