Course Title: Participate in workplace communications

Part B: Course Detail

Teaching Period: Term2 2009

Course Code: NONE9694C

Course Title: Participate in workplace communications

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C5161 - Diploma of Conservation and Land Management

Course Contact: Bruce Partland

Course Contact Phone: +61 3 9925 8323

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Judi McCann Program Co-ordinator

9925 8366

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are none relevant

Course Description

This competency standard covers the process of effectively participating in workplace communications. It requires the ability to follow simple spoken messages, perform routine workplace duties, follow simple
written notices, obtain and provide information in response to workplace requirements, complete relevant work related documents, and
participate in workplace meetings and discussions. Participating in workplace communications requires an understanding of different modes of communication, basic mathematical processes, and knowledge
of communication procedures and systems and technology relevant to the enterprise and the individual’s work responsibilities.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

RTC2801A Participate in workplace communications


1. Follow routine spoken messages

2. Perform workplace duties following routine written notices

3. Obtain and provide information in response to workplace requirements

4. Complete relevant work related documents

5. Participate in workplace meetings and discussions

Performance Criteria:

1.1 Required information is gathered by listening, and is correctly
1.2 Instructions/procedures are followed in appropriate sequence for
tasks and in accordance with information received.
1.3 Clarification is sought from workplace supervisor on all occasions when any instruction/procedure is not understood.
2.1 Written workplace notices and instructions are read and interpreted correctly.
2.2 Routine written instructions/procedures are followed in sequence.
2.3 Clarification is sought from workplace supervisor on all occasions when any instruction/procedure is not understood.
3.1 Specific, relevant information is obtained.
3.2 Important information is interpreted correctly.
3.3 Information is written completely, accurately and legibly.
3.4 Sources of required information are identified and appropriate
contact established.
3.5 Personal interaction is courteous and inquiries carried out
clearly and concisely.
3.6 Defined workplace procedures for the location and storage of
information are used.
4.1 Range of forms relating to conditions of employment are
completed accurately and legibly.
4.2 Workplace data is recorded on standard workplace forms and
4.3 Basic mathematical processes are used for routine
4.4 Errors in recording information on forms/documents are
identified and rectified.
4.5 Reporting requirements to supervisor are completed according
to enterprise guidelines.
5.1 Team meetings are attended on time.
5.2 Own opinions are clearly expressed and those of others are
listened to without interruption.
5.3 Meeting inputs are consistent with the meeting purpose and established protocols.
5.4 Workplace interactions are conducted in a courteous manner
appropriate to cultural background and authority in the enterprise procedures.
5.5 Questions about simple routine workplace procedure and matters concerning conditions of employment are asked and responded to.
5.6 Meeting outcomes are interpreted and implemented.

Learning Outcomes

This is a competency based course

Details of Learning Activities

Classroom instruction, exercises, meetings and debates.
Demonstration and participation in new communication technologies.

Teaching Schedule

Second semester, Third Term, Monday afternoons 1.30-3.30pm

Learning Resources

Prescribed Texts



Internet, and Blackboard

Other Resources

Overview of Assessment

Assessment for this course may include reports and assignments and observation of workplace performance.

Assessment Tasks

Learning activities include participation in mock workplace meetings 20%
Effective participation in a classroom debate 20%
Satisfactory Report from Work Placement supervisor 20%
Report on Workplace Communications in Work Placement 20%
Demonstrated effective use of new technologies (Blogs, Wiki’s etc) 20%

Assessment Matrix

Course Overview: Access Course Overview