Course Title: Provide information to customers

Part A: Course Overview

Program: C5182 Diploma of Laboratory Technology (Pathology Testing)

Course Title: Provide information to customers

Portfolio: SEH Portfolio Office

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)

Course Contact: Dinah van Ruyven

Course Contact Phone: (03) 9925 4287

Course Contact Email:

Course Description

This unit of competency covers the ability to respond to both internal and external inquiries
of a specialised technical nature. The advice and information requested should require the gathering of information, such as: trend analysis, collection of data and samples, confirmation of validity of results, revision of plans, or product advice additional to that on data sheets.

Pre-requisite Courses and Assumed Knowledge and Capabilities

This unit of competency has no prerequisites.

National Competency Codes and Titles

National Element Code & Title:

PMLCOM500B Provide information to customers


Assess the request for information and/or advice

Prepare response

Provide information and/or advice

Record details of the request and response

Learning Outcomes

Overview of Assessment

Assessments for this course typically consist of:
• Class activities
• Assignments
• Presentations
• Exam