Course Title: Provide information to customers
Part A: Course Overview
Program: C5182 Diploma of Laboratory Technology (Pathology Testing)
Course Title: Provide information to customers
Portfolio: SEH Portfolio Office
Nominal Hours: 30
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
Course Contact: Dinah van Ruyven
Course Contact Phone: (03) 9925 4287
Course Contact Email: dinah.vanruyven@rmit.edu.au
Course Description
This unit of competency covers the ability to respond to both internal and external inquiries
of a specialised technical nature. The advice and information requested should require the gathering of information, such as: trend analysis, collection of data and samples, confirmation of validity of results, revision of plans, or product advice additional to that on data sheets.
Pre-requisite Courses and Assumed Knowledge and Capabilities
This unit of competency has no prerequisites.
National Competency Codes and Titles
National Element Code & Title: |
PMLCOM500B Provide information to customers |
Elements: |
Assess the request for information and/or advice Prepare response Provide information and/or advice Record details of the request and response |
Learning Outcomes
Overview of Assessment
Assessments for this course typically consist of:
• Class activities
• Assignments
• Presentations
• Exam