Course Title: Use structured problem solving tools

Part A: Course Overview

Program: C5184 Diploma of Food Science & Technology

Course Title: Use structured problem solving tools

Portfolio: SEH Portfolio Office

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


155T Vocational Health and Sciences


Term2 2009,
Term2 2012,
Term2 2013

Course Contact: Sam Cutri

Course Contact Phone: +61 3 9925 4876

Course Contact Email:

Course Description

This competency covers the solving of process and other problems, beyond those associated directly with the process unit, using structured process improvement tools to identify improvements and/or solve problems. The competency is typically performed by an experienced technician, team leader or supervisor.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

PMASUP390A Use structured problem solving tools


Communicate recommendations.

Determine corrective action.

Determine fundamental cause of problem.

Identify the problem.

Learning Outcomes

Overview of Assessment

Assessments for this course consist of:
• Class activities
• Assignments
• Presentations
• Exam