Course Title: Implement effective workplace relationships

Part B: Course Detail

Teaching Period: Term1 2012

Course Code: EMPL5408C

Course Title: Implement effective workplace relationships

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C5184 - Diploma of Food Science & Technology

Course Contact: Judi McCann

Course Contact Phone: +61 3 9925 8366

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Geraldine Walton

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Communicate in the workplace

Course Description

This unit specifies the outcomes required to collect, analyse and communicate information and to use that information to develop and maintain effective working relationships and networks, with particular regard to communication and representation.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBFLM403B Implement effective workplace relationships


Collect, analyse and communicate information and ideas.

Performance Criteria:

Relevant information is collected from appropriate sources, analysed and shared with the work team to
improve work performance
Ideas and information are communicated in a manner which is appropriate and sensitive to the
cultural and social diversity of the audience and any special needs
Consultation processes are implemented to encourage employees to contribute to issues related to their work, and feedback in regard to outcomes
is promptly relayed to the work team
Contributions from internal and external sources are sought and valued in developing and refining
new ideas and approaches
Processes are implemented to ensure that issues raised are resolved promptly or referred to relevant
personnel as required


Develop and maintain networks and relationships.

Performance Criteria:

Networks are used to identify and build relationships
Networks and other work relationships are used to provide identifiable benefits for the team and organisation


Develop trust and confidence.

Performance Criteria:

All internal and external contacts are treated with integrity, respect and empathy
The organisation's social, ethical and business standards are used to develop and maintain effective relationships
Trust and confidence of colleagues, customers and suppliers is gained and maintained through competent performance
Interpersonal styles and methods are adjusted to meet the organisation's social and cultural environment
Other members of the work team are encouraged to follow examples set, according to organisation's policies and procedures


Manage difficulties into positive outcomes.

Performance Criteria:

Difficulties are identified and analysed, and action is taken to rectify the situation within the requirements of the organisation and relevant legislation
Colleagues are guided and supported to resolve work difficulties
Workplace outcomes are regularly reviewed and improved in consultation with relevant personnel
Poor work performance is managed within the organisation's processes
Conflict is managed constructively within the organisation's processes

Learning Outcomes

Details of Learning Activities



In-class discussions


In-class group activities/presentations

Teaching Schedule

(week starting)

(No class)



(No class)

How Communication Works
Multi Cultural Communication
Nonverbal Communication & Listening Skills
Receive & Convey Messages

Receive & Respond to Instructions/Give instructions
Conflict Management & Negotiation Skills
Complete & submit worksheets

Exams (No class)




Writing Workplace Documents

Writing Business Letters
 Writing Memos & Emails
Develop Teams & Networks
Working in a team: in-class activity

Working on Business Writing Portfolio & worksheets

Organise & Conduct a Meeting
Organise and Conduct a Meeting: in-class activity

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

Assessments for this course consist of:
• Class activities
• Assignments
• Presentations
• Exam

Assessment Tasks

As this course has, at its core, a requirement to communicate effectively, class participation will be observed and will be a consideration in the grading.
Layout and presentation of assessment tasks will be a significant consideration in the grading.
A minimum Pass Grade must be obtained in each of the three assessment tasks in order to pass this course.
Late work that is submitted without an application for an extension will not be corrected.

Worksheets 40%
Organise & Conduct a Meeting: in-class activity 30%
Business Writing Portfolio 30%

Assessment Matrix

Course Overview: Access Course Overview