Course Title: Implement effective workplace relationships

Part B: Course Detail

Teaching Period: Term1 2013

Course Code: EMPL5408C

Course Title: Implement effective workplace relationships

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C5184 - Diploma of Food Science & Technology

Course Contact: Judi McCann

Course Contact Phone: +61 3 9925 8366

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Geraldine Walton

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Communicate in the workplace

Course Description

This unit specifies the outcomes required to collect, analyse and communicate information and to use that information to develop and maintain effective working relationships and networks, with particular regard to communication and representation.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBFLM403B Implement effective workplace relationships


Collect, analyse and communicate information and ideas.

Performance Criteria:

1.1 Relevant information is collected from appropriate sources, analysed and shared with the work team to improve work performance
1.2 Ideas and information are communicated in a manner which is appropriate and sensitive to the cultural and social diversity of the audience and any special needs
1.3 Consultation processes are implemented to encourage employees to contribute to issues related to their work, and feedback in regard to outcomes is promptly relayed to the work team
1.4 Contributions from internal and external sources are sought and valued in developing and refining new ideas and approaches
1.5 Processes are implemented to ensure that issues raised are resolved promptly or referred to relevant personnel as required


Develop and maintain networks and relationships.

Performance Criteria:

2.1 Networks are used to identify and build relationships
2.2 Networks and other work relationships are used to provide identifiable benefits for the team and organisation


Develop trust and confidence.

Performance Criteria:

3.1 All internal and external contacts are treated with integrity, respect and empathy
3.2 The organisation's social, ethical and business standards are used to develop and maintain effective relationships
3.3 Trust and confidence of colleagues, customers and suppliers is gained and maintained through competent performance
3.4 Interpersonal styles and methods are adjusted to meet the organisation's social and cultural environment
3.5 Other members of the work team are encouraged to follow examples set according to organisation's policies and procedures


Manage difficulties into positive outcomes.

Performance Criteria:

4.1 Difficulties are identified and analysed, and action is taken to rectify the situation within the requirements of the organisation and relevant legislation
4.2 Colleagues are guided and supported to resolve work difficulties
4.3 Workplace outcomes are regularly reviewed and improved in consultation with relevant personnel
4.4 Poor work performance is managed within the organisation’s processes
4.5 Conflict is managed constructively within the organisation’s processes

Learning Outcomes

Details of Learning Activities


In-class discussions


In-class group activities/presentations

Teaching Schedule

(week starting)
111 Feb

• Introduction to course
• How Communication works


18 Feb

• Nonverbal Communication

325 Feb
• Interpersonal skills: Emotional intelligence, self-talk & assertiveness
44 March
• Networking
511 March
•Interpersonal skills: Listening, questioning & feedback
18 March 
• Conflict Management & Negotiation Skills
725 March
• Oral Communication
88 April 

Exams (No class)

915 April

• Oral presentation 

1022 April 

• Oral presentation

1129 April
• Developing teams: in-class group work
126 May
• Developing teams: in-class group work
1313 May
• Organise and Conduct a Meeting
1420 May
*Organise and conduct a meeting: in-class activity
1527 May

*Organise and conduct a meeting: in-class activity

163 June • EXAMS (No class)

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

Assessments for this course consist of:
• Class activities
• Assignments
• Presentations
• Exam

Assessment Tasks

As this course has, at its core, a requirement to communicate effectively, class participation will be observed and will be a consideration in the grading.
Layout and presentation of assessment tasks will be a significant consideration in the grading.

Regular, punctual attendance is expected to complete the full requirements of this course.
Class participation is essential, as some assignment tasks require cooperative group work and may not be completed individually. Students with irregular class attendance and participation may fail the course.

Please refer to Course Guides (on RMIT website) for detailed explanation of assessment procedures required in order to pass this course.

A minimum Pass Grade must be obtained in each of the three assessment tasks in order to pass this course.
Late work that is submitted without an application for an extension will not be corrected.

Assessment 1. Oral presentation

Assessment 2. Organise & Conduct a Meeting: in-class activity 

Assesssment 3. Teamwork Group Task

Assessment Matrix

Course Overview: Access Course Overview