Course Title: Use structured problem solving tools
Part B: Course Detail
Teaching Period: Term2 2013
Course Code: GEDU5229C
Course Title: Use structured problem solving tools
School: 155T Vocational Health and Sciences
Campus: City Campus
Program: C5184 - Diploma of Food Science & Technology
Course Contact: Sam Cutri
Course Contact Phone: +61 3 9925 4876
Course Contact Email: sam.cutri@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 20
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
Nil
Course Description
This competency covers the solving of process and other problems, beyond those associated directly with the process unit, using structured process improvement tools to identify improvements and/or solve problems. The competency is typically performed by an experienced technician, team leader or supervisor.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
PMASUP390A Use structured problem solving tools |
Element: |
Communicate recommendations. |
Performance Criteria: |
1.1 Identify variances from normal operating parameters and product quality |
Element: |
Determine corrective action. |
Performance Criteria: |
2.1 Identify possible causes based on experience and the use of problem solving tools/analytical techniques |
Element: |
Determine fundamental cause of problem. |
Performance Criteria: |
3.1 Consider all possible options for resolution of the problem |
Element: |
Identify the problem. |
Performance Criteria: |
4.1 Prepare report on recommendations |
Learning Outcomes
Details of Learning Activities
Learning activities for this course may include:
• Teacher directed face-to face delivery of lessons
• Whole class Discussion
• Pair/group discussion
• Small group workshops
• Revision quizzes
• Worksheets
• Laboratory experiments
• Record keeping of experiments
• Presentations
• Research activities
Teaching Schedule
Week 1 Tools for problem solving
Week 2 Brainstorming
Week 3 Cause and effect
Week 4 Check Sheets
Week 5 Pareto analysis
Week 6 Flow charts
Week 7 Workshop
Learning Resources
Prescribed Texts
References
Other Resources
Burtonshaw-Gunn, Simon A. The essential management toolbox : tools, models and notes for managers and consultants / Call Number 658 B974 Location: Business Library
Hambleton, Lynne. Treasure chest of six sigma growth methods, tools, and best practices : a desk reference book for innovation and growth
Call Number: 658.4013 H199 Location: Swanston Library
Martin, James W. (James William) Lean six sigma for supply chain management : the 10-step solution process / Call Number: 658.7 M381 Location: Business Library
Summers, Donna C. S. Six sigma : basic tools and techniques /
Call Number: 658.4013 S955 Location: Swanston Library
Stapenhurst, Tim. Mastering statistical process control a handbook for performance improvement using cases /Call Number: Referex Engineering Location: Access electronically
Eckes, George, Six sigma for everyoneCall Number: netLibrary Location: Access electronically
Andersen, Bjørn. Root cause analysis : simplified tools and techniques /
Call Number: 658.4013 A544 Location: Swanston Library
Overview of Assessment
Assessments for this course consist of:
• Class activities
• Assignments
• Presentations
• Exam
Assessment Tasks
Assignments 50 % Due 20/8/13
Test 50 % Due 31/10/13
Assessment Matrix
Course Overview: Access Course Overview