Course Title: Demonstrate quality management practices

Part B: Course Detail

Teaching Period: Term1 2012

Course Code: MIET5798

Course Title: Demonstrate quality management practices

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C5184 - Diploma of Food Science & Technology

Course Contact: Sam Cutri

Course Contact Phone: +61 3 99254876

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are none

Course Description

This unit covers the skills and knowledge required to resolve workplace problems through the application of quality systems

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

VBP073 Demonstrate quality management practices


1. Identify the key concepts of quality management.

Performance Criteria:

1.1 Characteristics of a quality product/service are established.
1.2 Underpinning principles of quality management are identified.
1.3 Key areas of Total Quality Management (TQM) are identified.


2. Identify and source relevant quality system standards for the food industry.

Performance Criteria:

2.1 Relevant Australian and International quality system standards are identified.
2.2 Enterprise quality system documentation is located.


3. Identify and demonstrate quality improvement tools and techniques.

Performance Criteria:

3.1 Quality improvement techniques and tools, in quality management, are recognized.
3.2 Tools and techniques most commonly used in quality improvement are demonstrated and applied to workplace situations.


4. Apply quality management principles to workplace nonconformances

Performance Criteria:

4.1 Workplace non-conformances or problem are identified.
4.2 Data to determine possible causes for workplace non-conformance is collected.
4.3 Corrective action in relation to non-conformance is recommended to relevant personnel.
4.4 Recommendations are acted upon.


5. Contribute to an internal audit team.

Performance Criteria:

5.1 The objectives and scope of audit are accessed.
5.2 A range of sources of information is identified.
5.3 Auditing process is undertaken.
5.4 Relevant information is obtained and analysed.
5.3 Findings from the audit process are documented in the required format and reported to relevant personnel.

Learning Outcomes

This is a competency based unit

Details of Learning Activities

Presentations, Classroom Discussions, Internet activities

Teaching Schedule

1 Introduction
2 Introduction Video Deming
3 Specifications Video Crosby
4 Activities/assignment
5 Quality systems
6 ISO 9000
8 Activities/assignment
9 Quality Tools Video
10 Quality tools
11 Quality audit
12 Activities/assignment

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

Assessment may include tests and assignments

Assessment Tasks

Assignments 60 % Due 24/3/12
Test 40% Due 8/6/12

Assessment Matrix

Course Overview: Access Course Overview