Course Title: Manage a practice

Part B: Course Detail

Teaching Period: Term1 2011

Course Code: EMPL5525C

Course Title: Manage a practice

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C5207 - Diploma of Remedial Massage

Course Contact: Priya Atkinson

Course Contact Phone: +61 3 9925 4212

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no requirements for this unit

Course Description

This unit of competency describes the skills and knowledge required to manage a clinical health practice according to the size and scale of the business

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTCOM503B Manage a practice


1.    Establish the practice

Performance Criteria:

1.1    Prepare a business plan
1.2    Establish policies and procedures
1.3    Ensure required resources are available
1.4    Comply with statutory and regulatory requirements 


2.    Implement financial management procedures

Performance Criteria:

2.1    Manage the finances of the business are managed
2.2    Establish systems for financial documentation
2.3    Record information for financial reports


3.    Implement practice management strategies

Performance Criteria:

3.1    Implement operational strategies
3.2    Implement marketing strategies
3.3    Plan and manage meetings
3.4    Monitor stock levels and supplies 


4.    Implement personnel management strategies

Performance Criteria:

4.1    Implement support strategies to support self
4.2    Develop human resource strategies
4.3    Manage payroll and employee records if necessary
4.4    Manage diversity appropriately

Learning Outcomes

Details of Learning Activities

This unit is delivered in the subject cluster: Business & Communication for Clinical Practice.  Students will have a variety of face to face, online and work-based learning activities, including a fortnightly shift in the Student Massage Clinic at RMIT University.

Teaching Schedule

This unit is delivered in the subject cluster: Business & Communication for Clinical Practice. Along with the lesson schedule below, students are also required to attend a fortnightly clinic shift.  The clinic roster is available on the learning hub.

9/5/11     Communication Skills 2Barriers to Effective Communication & Roll Plays
16/5/11Communication Skills 3Online: Managing Conflict
30/5/11Client BehaviorsIdentifying challenging client behaviors and understanding how to manage them.
11/7/11Small BusinessBusiness Structures, Planning & SWOT Analysis.
18/7/11Financial RequirementsOnline:  The cost of doing buisness, setting up a clinic, invoicing & receipts.
25/7/11Professional DevelopmentGoal setting, managing critical feedback and creating an action plan for development.
1/8/11Writing a Business PlanOnline: How to write a Business Plan
8/8/11Law & Ethics in Clinical PracticeHow to handle tricky situations
15/8/11MarketingOnline: How to Market your Business
22/8/11Reflect on Personal PracticesOnline: Self-Evaluation and working with others
12/9/11Setting Up for PracticeRequirements for practice, the role of professional associations & how to join one
19/9/11Working in IndustryOnline: Common practices for employment of Massage Therapists.
26/9/11Personnel Management 1Online: Employing people
3/10/11Personnel Management 2Online: Planning & Managing Meetings
10/10/11Personnel Management 3Online: Communicating with your employers / employees

Learning Resources

Prescribed Texts


Other Resources

Learning materials for this unit are available on the learning hub, in the subject folder "Business & Communication for Clinical Practice".
From time to time you will be asked to access other resources, including websites and journals. Information on these additional resources will be published on the learning hub.

Overview of Assessment

Assessment may consist of examinations, quizzes, practical demonstration, work based assessment or simulation, submission of your learning and assessment guide and assignments. Observation of skills in a supervised work place such as the RMIT Student Myotherapy Clinic is an essential element of assessment . 

Assessment Tasks


  • This unit is assessed in conjunction with others in the subject Business & Communications for Clinical Practice.  
  • In order to successfully complete this unit, you must be assessed as competent for each the of the assessment items detailed below.
  • Complete details, including assessment criteria, for each of the assessment tasks outlined below will be provided on the learning hub.
Task 1: Observed Competency Checklist:
There is a list of key skills and competencies that students must successfully demonstrate throughout their time in clinic.  When a student is observed competently employing these skills the clinic supervisor is to sign off their checklist. The checklist will be maintained in the student clinic, and your progress checked following each rotation.  All tasks must be completed by the end of your last rostered clinic shift.

Task 2: Clinical Practice Portfolio:
Students are required to collate a folio of their learning materials and activities.  Throughout the year class notes will contain learning activities for students to complete. Responses to each of these activities must be submitted as a hard copy, with notes printed and placed in a folder.  This folder should contain all subject notes, including completed learning activities, and will be submitted on 30th May, 2011 & 24th October, 2011

Task 3: Business Plan:
Students are required to write a business plan. Due: 17th October, 2011

Assessment Matrix

Course Overview: Access Course Overview