Course Title: Work effectively with culturally diverse clients and co-workers

Part B: Course Detail

Teaching Period: Term1 2016

Course Code: EMPL5909C

Course Title: Work effectively with culturally diverse clients and co-workers

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C5207 - Diploma of Remedial Massage

Course Contact: Joshua Davies

Course Contact Phone: +61 3 9924 3333

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Dental Health Program Manager Mr. Mark Doherty
Office hours: Monday to Friday 8:30 to 5:00 pm.
Telephone: +61 3 9341 1407
Ms. Sandra Torbica
Office hours: Monday to Thursday 8:30 to 5:00 pm.
Telephone: +61 3 9341 1408

Ms. Suzanna Gerogievski
Office hours: Monday to Friday 8:30 to 5:00 pm.
Telephone: +61 3 9341 1418


Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTHIR403C Work effectively with culturally diverse clients and co-workers


1. Reflect cultural awareness in work practice

Performance Criteria:


1.1  Demonstrate awareness of culture as a factor in all human behaviour by using culturally appropriate work practices

1.2  Use work practices that create a culturally and psychologically safe environment for all persons

1.3  Review and modify work practices in consultation with persons from diverse cultural backgrounds



2. Accept cultural diversity as a basis for effective work place and professional relationships

Performance Criteria:


2.1  Show respect for cultural diversity in all communication and interactions with co-workers, colleagues and clients

2.2  Use specific strategies to eliminate bias and discrimination in the workplace

2.3  Contribute to the development of the workplace and professional relationships based on acceptance of cultural diversity.




3. Communicate effectively with culturally diverse persons

Performance Criteria:

3.1  Show respect for cultural diversity in all communication with clients, families, staff and others

3.2  Use communication constructively to develop and maintain effective relationships, mutual trust and confidence

3.3  Where language barriers exist, make efforts to communicate in the most effective way possible

Seek assistance from interpreters or other persons as required


4. Resolve cross-cultural misunderstandings

Performance Criteria:

4.1  Identify issues that may cause conflict

4.2    If difficulties or misunderstandings occur, consider the impact of cultural differences

4.3  Make an effort to sensitively resolve differences, taking account of cultural considerations

4.4  Address any difficulties with appropriate people and seek assistance when required

Learning Outcomes

Details of Learning Activities

1: Read indicated course notes for HLTHIR403C/EMPL5909C Work effectively with culturally diverse clients and co-workers

2: Participate in class group discussions

3: Participate in excursions with the purpose to undertake extension learning activities

4: Conduct online quizzes to consolidate knowledge base in this area.

5: Consolidate and apply this knowledge in RMIT Student Myotherapy Clinic

Teaching Schedule

Work Effectively With Cultural Diverse Co-Workers 2016



Class & Activities


5th May

Introduction & cultural diversity in modern Australia


12th May

Reflect on and accept cultural differences within the community & workplace


19th May

Constitutional recognition for Aboriginal & Torres Straight Islander People


26th May

What does diversity mean to you? Cultural Diversity luncheon


2nd Jun

Culturally diverse people of Australia


9th Jun

Immigration museum tour






Learning Resources

Prescribed Texts


Other Resources

Students will be expected to utilise a range of recent and appropriate library, electronic, text and other resources.
Students will be provided with resources and tools for learning in this course through myRMIT Studies (BlackBoard).

· Centre for Culture, Ethnicity & Health
  Cultural Diversity in Health. Postgraduate Medical Council of NSW
  Evolve Student Online Resources
  Information Privacy Act 2000 (Vic) & the Health Records Act 2001 (Vic) ("HRA 2001")  
· myRMIT Studies (Blackboard) for RMIT Online resources
· RMIT Library for textbooks and other resources
· RMIT Library (Dental Guides):  
· Victorian Office Of Multicultural Affairs:  Improving the Use of Translating and Interpreting Services:
A Guide to Victorian Government Policy and Procedures
  Workplace Procedure Manuals and Workplace checklists

RMIT provides all students with an extension range of online and campus based study support services ranging from:

· Study and Learning Centres  
· Learning Lab:;ID=l5f1zzjdhi0g1|  
· Study Know How WorkShops:  
· Disability Liaison Unit:  

Overview of Assessment

Assessment for this course forms part of the Diploma of Remedial Massage.
Assessment is typically based around written and/or online tests, assignments, reflective journals, evidence portfolio’s, logbooks and/or practical demonstrations.
Assessment may also take place in a simulated work situation such as a supervised student clinic.
Competency based training requires the student to be in attendance in order for assessment to be undertaken.
Assessment is undertaken through successful completion of all assessment activities and classroom, project & industry participation.
Assessments are spaced across the duration of the course, in order for your teacher to provide you with progressive feedback.
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
An RMIT assessment charter ( summarises your responsibilities as an RMIT student as well as those of your teachers.
Your course assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced in a single document, the Assessment policies and procedures manual (;ID=ln1kd66y87rc).

Assessment Tasks

1: Completion of Immigration Museum visit and workbook. Due June 9th, 2016

2: Completion of 9 online quizzes. Due June 9th, 2016

3: Clinic supervisor's report  (observation checklist). Due June 9th, 2016

Assessment Matrix

Other Information

Students are required to support the learning outcomes for Unit HLTHIR403C with work based experience and further
self-managed research to support positive outcomes in this Unit.

RMIT University requires that you present only YOUR work for assessment. Plagiarism is a form of cheating.
It is the presentation of the work or idea of another person without appropriate referencing,
as though it is your own. Plagiarism is NOT acceptable. Penalties can include charges of academic misconduct,
cancellation of results and exclusion from your course.
Please note: It is also a disciplinary offence to allow your work to be plagiarised by another student. When signing the
coversheet (electronic or paper based), you are declaring that the work is not plagiarised.

Special consideration
Please note: Students may apply for Special Consideration as per the information via the RMIT website;ID=b1wqvnwk8aui (unresolved)  if they believe complete assessment for this unit by the
submission date has been affected by factors beyond their control. Special consideration must be lodged prior
to or within 48 hours of the scheduled assessment time or assessment submission date.
The application for Special Consideration is NOT granted automatically on application.

Special consideration online application - RMIT University:

RMIT assessment policies - RMIT University:  

Failure to complete any of the above listed tasks/assessments will result in NYC - Not Yet Competent result for unit
HLTHIR403C Work effectively with culturally diverse clients and co-workers. This will result in non-completion of the
unit requiring re-enrolment incurring fees, return to class work and completion of any relevant assessments at the time
of the re-enrolment.

The assessment result is final and a second opportunity for re-assessment will be NOT be provided unless the student has applied
for and been granted Special Consideration as per RMIT Assessment Policy;ID=od0oagg9uc111 (unresolved)  

Assessment Appeal Process
The Appeals Against Assessment policy and procedure applies to all coursework programs in all careers. The appeal process is
staged and students are required to follow each stage in order to ensure their full entitlement to
appeal, this is available on;ID=nwjxaifdrgle (unresolved)


Course Overview: Access Course Overview