Course Title: Work effectively with culturally diverse clients and co-workers

Part B: Course Detail

Teaching Period: Term2 2013

Course Code: EMPL5909C

Course Title: Work effectively with culturally diverse clients and co-workers

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C5246 - Diploma of Nursing (Enrolled/Division 2 nursing)

Course Contact: Carylin Lenehan

Course Contact Phone: +61 3 99254837

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

City Campus:

Bundoora Campus:

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable

Course Description

This course is aimed at achieving sufficient cultural competence to enable the enrolled nurse to work effectively and respectfully with clients from all cultures. This course is taught and assessed alongside HLTIR404D "Work effectively with Aboriginal and Torres St Islander clients and co-workers".

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTHIR403C Work effectively with culturally diverse clients and co-workers


1. Reflect cultural awareness in work practice

Performance Criteria:

1.1 Demonstrate awareness of culture as a factor in all
human behaviour by using culturally appropriate work
1.2 Use work practices that create a culturally and
psychologically safe environment for all persons
1.3 Review and modify work practices in consultation
with persons from diverse cultural backgrounds


2. Accept cultural diversity as a basis for effective work place and professional relationships

Performance Criteria:

2.1 Show respect for cultural diversity in all
communication and interactions with co-workers,
colleagues and clients
2.2 Use specific strategies to eliminate bias and
discrimination in the workplace
2.3 Contribute to the development of work place and
professional relationships based on acceptance of cultural


3. Communicate effectively with culturally diverse persons

Performance Criteria:

3.1 Show respect for cultural diversity in all
communication with clients, families, staff and others
3.2 Use communication constructively to develop and
maintain effective relationships, mutual trust and
3.3 Where language barriers exist, make efforts to
communicate in the most effective way possible
3.4 Seek assistance from interpreters or other persons
as required
HLTHIR403C Work effectively with culturally diverse clients and co-workers Date this document was generated: 5 October 2012


4. Resolve cross-cultural misunderstandings

Performance Criteria:

4.1 Identify issues that may cause conflict
4.2 If difficulties or misunderstandings occur,
consider the impact of cultural differences
4.3 Make an effort to sensitively resolve differences,
taking account of cultural considerations
4.4 Address any difficulties with appropriate people
and seek assistance when required

Learning Outcomes

Enrolled nurses will be culturally aware enough for effective communication and cooperation with persons of diverse cultures

Details of Learning Activities

• Formal classroom discussion.
• Group work,
• Self-directed learning,
• Presentations,
• Lectures

Teaching Schedule

Lesson 1. Cultural awareness and diversity

• Discuss cultural diversity
• Discuss trans-cultural nursing

Lesson 2. Accept cultural diversity as a basis for effective workplace and professional relationship
• Discuss the resources and communication strategies to facilitate and ensure health care delivery in a cross cultural context, including workplace strategies and individual strategies, and the implementation of culturally appropriate practices in the professional setting

Lesson 3. Effective cross cultural communication

Discuss cross cultural communication and negotiation.
Define terms and concept relevant to cross cultural communication.

Lesson 4. Resolve cross cultural misunderstanding

Discuss strategies to eliminate bias & discrimination, including: cross cultural work teams, cross cultural employee representation on committees.

Learning Resources

Prescribed Texts

No prescribed text for this course


Recommended reading:
Webster, M. (2005) Merriam-Webster’s Medical Desk Dictionary. Revised Edn. New York: Thompson-Delamar.
Funnell, R., Koutoukidis, G., Lawrence, K. 2009, Tabner’s Nursing Care: Theory and Practice, 5th Ed., Australia : Churchill Livingstone: Elsevier.
Crisp, J. & Taylor, C. 2007, 2nd ed., Potter & Perry’s Fundamentals of Nursing, Australia: Harcourt, Mosby.

Other Resources

All classroom powerpoints will be posted on student Blackboard

Overview of Assessment

Assessment is via a graded written assignment which forms 100% of the grade for this course.

Assessment Tasks

Field Trip Worksheet - 20%

Assignment - 80%

Assessment Matrix

All assessments must have a competency grade to be deemed competent in this course

All assessments must have a minimum of 60% to be deemed competent

Classroom attendance of 80% requirement

Assessment Matrix:

  • 60 -69       -CAG
  • 70 -79       - CC
  • 80 -89       - CDI
  • 90 -100   - CHD

Other Information

Delivery: Nominal Hours 20
• Face to Face
• Self-directed learning
• Field Trip

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do
the task outlined in elements and performance criteria of this unit, manage the task and
manage contingencies in the context of the identified work role
This includes knowledge of:
 Availability of resources and assistance within and external to the organisation in
relation to cultural diversity issues
 Own cultural conceptions and pre-conceptions and perspective of diverse cultures
 Recognition of cultural diversity in Australian society with many individuals living in
many cultures
 Recognition of cultural influences and changing cultural practices in Australia and its
impact on diverse communities that make up Australian society
 Recognition of culture as a dynamic social phenomenon
 Recognition of culture as a range of social practices and beliefs evolving over time
 Recognition of impact of cultural practices and experiences on personal behaviour,
interpersonal relationships, perception and social expectations of others
 Recognition of the unique way individuals may experience a culture and respond to past
 Recognition that the word ’normal’ is a value-laden, excluding concept that often
precludes acknowledgment of the diversity of people, their life experiences and
 The principles of equal employment opportunity, sex, race, disability, anti-discrimination
and similar legislation and the implications for work and social practices
 The role and use of language and cultural interpreters 

Course Overview: Access Course Overview