Course Title: Communicate with other people

Part B: Course Detail

Teaching Period: Term1 2014

Course Code: EMPL5826C

Course Title: Communicate with other people

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C5282 - Diploma of Laboratory Technology (Biotechnology)

Course Contact: Amberlee Mitton

Course Contact Phone: (03) 9925 8053

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

 James Goring - Teacher


Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

This unit of competency has no prerequisite(s).

Course Description

This unit of competency covers the ability to receive and pass on written and oral messages, provide relevant information in response to requests within timelines and demonstrate effective interpersonal skills.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

MSL913001A Communicate with other people


1. Receive and act upon instructions

Performance Criteria:

1.1. Listen attentively to instructions and respond appropriately
1.2. Clarify instructions to ensure a complete understanding of the task


2. Receive and convey messages

Performance Criteria:

2.1. Receive verbal and written messages and respond appropriately
2.2. Record and convey information so that messages are understood


3. Demonstrate appropriate interpersonal skills

Performance Criteria:

3.1. Follow enterprise procedures which reflect equal opportunity, anti-discrimination and non-harassment legislative requirements
3.2. Demonstrate effective interpersonal skills during everyday interactions


4. Provide appropriate information

Performance Criteria:

4.1. Deal with inquiries in accordance with enterprise customer service requirements
4.2. Establish details of inquiry by questioning and summarising
4.3. Access and provide relevant information that meets own authorisation and confidentiality requirements
4.4. Redirect inquiries to relevant personnel for resolution if beyond own area of responsibility
4.5. Complete all workplace documents legibly and accurately in accordance with enterprise procedures

Learning Outcomes

Details of Learning Activities

• Lectures
• Class Discussions
• Class Activities
• Worksheets

Teaching Schedule


Week     Week Beginning      Topic                                                                                                                               
1.10 Feb

Introduction to course

Library orientation

2.17 Feb

Literacy & Language Diagnostic test
Write a laboratory report

3.24 Feb

How communication Works

4.3 MarchNonverbal communication
5.10 March

Interpersonal skills: Emotional intelligence, self-talk,
& assertiveness

6.17 MarchInterpersonal skills: Listening, questioning & feedback
7.24 March

Give & Respond to Instructions

8.30 MarchEXAMS (No class)
9.7 April Speaking in public
10.14 AprilConflict Management and Negotiation Skills
11.28 AprilOral Presentation
12.5 MayOral Presentation
13.12 May Working Effectively in a Team: in-class group work
14.19 May Working Effectively in a Team: in-class group work
15.26 May Working Effectively in a Team: in-class group work
16.2 June

 EXAMS (No class)


Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

Assessments for this course typically consist of:
• Class activities
• Assignments
• Presentations 


Assessment Tasks

Number       Assessment                      Issued Week            Due Week           Assessment weighting % of final mark
  1.            Class participation                     Weekly                 Ongoing                       40%

  2.            Oral Presentation                          9                   Weeks 11-12                   30% 

  3.            Teamwork: Group Task                13                   Weeks 13-15                   30%

Assessment Matrix

Other Information

As this course has, at its core, a requirement to communicate effectively, class participation will be observed and will be a consideration in the grading.
Layout and presentation of assessment tasks will be a significant consideration in the grading.
Regular, punctual attendance is expected to complete the full requirements of this course.
Class participation is essential, as some assignment tasks require cooperative group work and may not be completed individually. Students with irregular class attendance and participation may fail the course.

A minimum Pass Grade must be obtained in each of the three assessment tasks in order to pass this course.
Late work that is submitted without an application for an extension will not be corrected.

Course Overview: Access Course Overview