Course Title: Apply quality system and continuous improvement processes

Part B: Course Detail

Teaching Period: Term1 2012

Course Code: MIET6280C

Course Title: Apply quality system and continuous improvement processes

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C5282 - Diploma of Laboratory Technology (Biotechnology)

Course Contact: Namrita Kaul

Course Contact Phone: +61 3 9925 4309

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Namrita Kaul
Tel: 9925 4309

Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Completion of 1st year courses

Course Description

This unit of competency covers the exercise of good laboratory practice and effective participation in quality improvement teams. Personnel are required to ensure the quality and integrity of their own work and detect non-conformances and work with others to suggest improvements in productivity and quality.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

MSL934002A Apply quality system and continuous improvement processes


1. Develop and maintain quality framework within work area

Performance Criteria:

1.1 Distribute and explain information about the enterprise's quality system to personnel
1.2 Encourage personnel to participate in improvement processes and to assume responsibility and authority
1.3 Allocate responsibilities for quality within work area in accordance with quality system
1.4 Provide coaching and mentoring to ensure that personnel are able to meet their responsibilities and quality


2. Maintain quality documentation

Performance Criteria:

2.1 Identify required quality documentation, including records of improvement plans and initiatives
2.2 Prepare and maintain quality documentation and keep accurate data records
2.3 Maintain document control system for work area
2.4 Contribute to the development and revision of quality manuals and work instructions for the work area
2.5 Develop and implement inspection and test plans for quality controlled products


3. Provide training in quality systems and improvement processes

Performance Criteria:

3.1 Analyse roles, duties and current competency of relevant personnel 3.2 Identify training needs in relation to quality system and
continuous improvement processes
3.3 Identify opportunities for skills development and/or training programs to meet needs
3.4 Initiate and monitor training and skills development programs
3.5 Maintain accurate training records


4. Optimise and report prformance

Performance Criteria:

4.1 Review performance outcomes to identify ways in which planning and operations could be improved
4.2 Enhance customer service through the use of quality improvement techniques and processes
4.3 Adjust plans and communicate these to personnel involved in their development and implementation


5. Evaluate relevant components of quality system

Performance Criteria:

5.1 Undertake regular audits of components of the quality system that relate to the work area
5.2 Implement improvements in the quality system in accordance with own level of responsibility and workplace

Learning Outcomes

Outlined in the competencies

Details of Learning Activities

Online learning activities, online quizzes/assessment tasks, lectures, class activities, group work and peer learning.

Teaching Schedule

Date               Week No         Topic                                                                                                                                                                                                                                                           
 7th Feb1Introduction, Meaning of quality, Basics of quality and quality system
Meaning of QA, QC and QM and role of Quality in a Laboratory
14th Feb
2Continue with previous week and
Various organisations and their roles in managing quality in a laboratory
21st Feb
3Safety in a laboratory, QC procedures, measurements and parameters, accuracy and precision, bias, range of acceptance
28th Feb
4Document and data control in a laboratory
7th Mar
5QC and Non-conformance, Budgeting and Stock control
14th Mar
6Audits – Internal and External
21st Mar
7Review of Basic Statistics, QC tools
28th Mar8Introduction to Control Charts, Mid sem revision
4th Apr
9Mid sem Exam
11th Apr
10student vacation
18th Apr
11Stats in QC, Levey Jennings Chart, more on control charts
25th Apr
12 X-bar Charts, R-Charts
2nd May
13 Cusum Charts, QC Tools, Moving Average and Range Charts
9th May
14Susum charts, QC tools, Moving Average and Range charts 
16th May
15Ishikawa charts, Pareto Charts and PDCA Cycle
23rd May
16Definitions/Terminology used in QC
30th May
17Staff Management, Ethics and Legalities
Revision Week
6th June
18Exam Week

Learning Resources

Prescribed Texts

No prescribed text as handouts will be provided throughout the semester.


Other Resources

Handouts/Notes on Learning Hub

Overview of Assessment

Assessment for this course may include assignments and project work

Assessment Tasks

To pass this course you must pass all summative assessment tasks

Formative Assessment:

(ungraded activities)

Online Worksheets/Quizzes during the class
Group Activities

Summative Assessment:

1. Two theory exams : 60%

2. Online worksheets/quizzes/assignments: 30%

3. Participation in Online Forums/Discussions: 10%

Assessment Matrix

 Satisfy quality system requirements in daily workAnalyse opportunities for corrective and/or optimisation actionRecommend corrective and/or optimisationParticipate in the implementation of recommended action(s)Participate in the development of
continuous improvement strategies

Task 1

Understanding the basics of Quality


Task 2

 Understanding QC in a medical laboratory


Task 3

Mid Sem Exam


Task 4

Understanding Audit

     

Task 5

Control Charts

     

Task 6

End of Sem Exam

Participation in Discussion Forums(ongoing) 5%

Other Information

Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data and oral presentation. Plagiarism occurs when the origin of the material used is not appropriately cited.
It also occurs through enabling plagiarism, which is the act of assisting or allowing another person to plagiarise or to copy your own work. Please make sure you consider this carefully in completing all your work and assessments in this course and if you are unsure about whether you might have plagiarised, seek help from your teacher.

Students are required to submit work on the due date at the School Office using the cover sheets provided. The work will be accepted through the School Office and you will receive a receipt which you should keep as proof of submission. Students must NOT submit work directly to the teacher.

To pass the course you need to pass, on average, each type of assessment (tests, reports, assignments)
For example, if there are two tests you need to have an average of 50% to pass. But you also need to have passed the other assessments as well. You can’t make up marks from one type of assessment to another (eg pass the tests but fail the prac reports).
Additional assessment may be provided at the discretion of the Program Coordinator if your average test mark is above 45% and you have passed all other assessments.

Late work that is submitted without an application for an extension will not be corrected
Extension of time for submission of assessable work-
A student may apply for an extension of up to 7 days from the original due date. They must lodge the application form (available on the web ) at least the day before the due date. The application is lodged with the School Admin Office on Level 6, Bdg 51. Students requiring longer extensions must apply for Special Consideration (form available on the Web). For missed assessments such as exams- you (& your doctor if you are sick) must fill out a special consideration form. This form must be lodged at the HUB or online with supporting evidence (eg medical certificate), prior to, or within, 48 hours of the scheduled time of examination.
In order to be successful in this module, you have to achieve a pass in all of the above assessment tasks. If you miss an assessment task due to unavoidable circumstances, you need to follow the procedure of special consideration and apply within the allowed time frame.
If you have any questions about this assessment process, feel free to email me on

Course Overview: Access Course Overview