Course Title: Provide information to customers

Part A: Course Overview

Program: C5283 Diploma of Laboratory Technology (Pathology Testing)

Course Title: Provide information to customers

Portfolio: SEH Portfolio Office

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


155T Vocational Health and Sciences


Term2 2012,
Term2 2014,
Term2 2015

Course Contact: Amberlee Mitton

Course Contact Phone: (03) 9925 8053

Course Contact Email:

Course Description

This unit of competency covers the ability to respond to both internal and external inquiries of a specialised technical nature. The advice and information requested will require the gathering of information, such as trend analysis, collection of data and samples, confirmation of validity of results, revision of plans or product advice additional to that on data sheets.


Pre-requisite Courses and Assumed Knowledge and Capabilities

This unit of competency has no prerequisite(s).

National Competency Codes and Titles

National Element Code & Title:

MSL915001A Provide information to customers


1. Assess the request for information and/or advice

2. Prepare response

3. Provide information and/or advice

4. Record details of the request and response

Learning Outcomes

Overview of Assessment

Assessments for this course typically consist of:
• Class activities
• Assignments
• Presentations