Course Title: Communicate with other people

Part B: Course Detail

Teaching Period: Term1 2011

Course Code: EMPL5826C

Course Title: Communicate with other people

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C5283 - Diploma of Laboratory Technology (Pathology Testing)

Course Contact: Amberlee Mitton

Course Contact Phone: +61 3 9925 8053

Course Contact Email: amberlee.mitton@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Teacher: Geraldine Walton

geraldine.walton@rmit.edu.au

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit of competency covers the ability to receive and pass on written and oral messages, provide relevant information in response to requests within timelines and demonstrate effective interpersonal skills.

 


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

MSL913001A Communicate with other people

Element:

1. Receive and act upon instructions

Performance Criteria:

1.1 Listen attentively to instructions and respond appropriately
1.2 Clarify instructions to ensure a complete understanding of the task

Element:

2. Receive and convey messages

Performance Criteria:

2.1 Receive verbal and written messages and respond appropriately
2.2 Record and convey information so that messages are understood

Element:

3. Demonstrate appropriate interpersonal skills

Performance Criteria:

3.1 Follow enterprise procedures which reflect equal opportunity, anti-discrimination and non-harassment
legislative requirements
3.2 Demonstrate effective interpersonal skills during everyday interactions

Element:

4. Provide appropriate information

Performance Criteria:

4.1 Deal with inquiries in accordance with enterprise customer
service requirements
4.2 Establish details of inquiry by questioning and
summarising
4.3 Access and provide relevant information that meets own authorisation and confidentiality requirements
4.4 Redirect inquiries to relevant personnel for resolution if beyond own area of responsibility
4.5 Complete all workplace documents legibly and accurately in accordance with enterprise procedures


Learning Outcomes



Details of Learning Activities

• Lectures
• Class Discussions
• Class Activities
• Worksheets


Teaching Schedule

Week 1Week Beginning 7th FebIntroduction to course
214th FebOrganise, analyse and present information
•Paraphrasing & Summarising
321st FebRecord details in accordance with enterprise procedures
Ensure that all written information is accurate and legible
• Write laboratory report
428th FebInteractive Communication
• How communication Works
57th MarchNonverbal communication & listening skills
• Interpersonal communication
614th MarhCommunicating in the Workplace
• Receive & respond to instructions/ Give instructions
721st MarchReceive & convey messages
828th MarchWorkplace Relationships
• Negotiation skills and Conflict management
94th AprilEXAMS (No class)
1011th AprilCommunicating in the Workplace
• Speaking in public
1118th AprilSelf-directed work on Worksheets and Oral presentation
1225th AprilEASTER (No class)
132nd MayComplete and submit Worksheets
149th MayOral Presentation
1516th MayOral Presentation
1623rd MayWorking in, & Leading a team
1730th MayWorking in, & Leading a team: In-class assessment activity
6th June EXAMS (No class)


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

Assessments may include the following

  • class activities
  • assignments
  • presentations


Assessment Tasks

Number  Assessment                                                                    Issued Week     Due Week                   Assessment weighting

                                                                                                                                                                                   (% of total mark)

1.      Paraphrasing & Summarising                                                   2                      5                                                   10

2.      Written Lab Prac Report                                                              3                      5                                                    10

3.      In-class worksheets                                                                  4-10                12-13                                              50

4.      Oral presentation                                                                        10                   12-13                                              20

5.      In class teamwork activity                                                          14                      15                                                10


Assessment Matrix

Course Overview: Access Course Overview