Course Title: Communicate with other people

Part B: Course Detail

Teaching Period: Term2 2016

Course Code: EMPL5826C

Course Title: Communicate with other people

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C5283 - Diploma of Laboratory Technology (Pathology Testing)

Course Contact: Amberlee Mitton

Course Contact Phone: +61 3 9925 8053

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Teacher: Dr Afsaneh Porzoor


Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit of competency covers the ability to receive and pass on written and oral messages, provide relevant information in response to requests within timelines and demonstrate effective interpersonal skills.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

MSL913001A Communicate with other people


1. Receive and act upon instructions

Performance Criteria:

1.1. Listen attentively to instructions and respond appropriately

1.2. Clarify instructions to ensure a complete understanding of the task


2. Receive and convey messages

Performance Criteria:

2.1. Receive verbal and written messages and respond appropriately

2.2. Record and convey information so that messages are understood


3. Demonstrate appropriate interpersonal skills

Performance Criteria:

3.1. Follow enterprise procedures which reflect equal opportunity, anti-discrimination and non-harassment legislative requirements

3.2. Demonstrate effective interpersonal skills during everyday interactions


4. Provide appropriate information

Performance Criteria:

4.1. Deal with inquiries in accordance with enterprise customer service requirements

4.2. Establish details of inquiry by questioning and summarising

4.3. Access and provide relevant information that meets own authorisation and confidentiality requirements

4.4. Redirect inquiries to relevant personnel for resolution if beyond own area of responsibility

4.5. Complete all workplace documents legibly and accurately in accordance with enterprise procedures

Learning Outcomes

Details of Learning Activities

• Class presentations
• Class Discussions
• Class Activities
• Worksheets 

Teaching Schedule


Week Number






4th  Jul

How communication works

Non-verbal communication



11th Jul

Interpersonal skills

In class work sheets


18th  Jul

Give, receive and convey instructions and messages

In class work sheet


25th Jul

Writing lab reports

In class worksheet


1st Aug

Public speaking: Oral presentations

In class group work


8th  Aug

Working effectively in a team

In class group work


15th Aug

Working effectively in a team 

(practice and feedback for oral presentations

In class group work (DUE WEEK 11)


22nd Aug





Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

Assessments may include the following

  • class activities
  • assignments
  • presentations

Assessment Tasks

Number       Assessment                                   Due Week            Weighting % of final mark
  1.            Class participation                             Ongoing                                  20%

  2.            Oral Presentation                               Week  11                                 30% 

  3.            In class group work                           Weeks 5, 6 and 7                  30%

  4.            In class worksheets                           Ongoing                                  20%

Assessment Matrix

Please see blackboard

Other Information

As this course has, at its core, a requirement to communicate effectively, class participation will be observed and will be a consideration in the grading.
Layout and presentation of assessment tasks will be a significant consideration in the grading.
Regular, punctual attendance is expected to complete the full requirements of this course.
Class participation is essential, as some assignment tasks require cooperative group work and may not be completed individually. Students with irregular class attendance and participation may fail the course.

  •  To pass the course you need to pass each type of assessment. You can’t make up marks from one  type of assessment to another (e.g. pass one assessment but fail another).
  •  Late work that is submitted without an application for an extension (see below) will not be corrected.
  •  APPLICATION FOR EXTENSION OF TIME FOR SUBMISSION OF ASSESSABLE WORK - A student may apply for an extension of up to 7 days from the original due date. They must lodge the application form (available online at least 24 hours before the due date. The application is lodged with the School Admin Office on Level 6, Bdg 51. Students requiring longer extensions must apply for SPECIAL CONSIDERATION. 
  •  For missed assessments such as oral presentations- you (& your doctor, if you are sick) must fill out a special consideration form. This form must be lodged online with supporting evidence prior to, or within, 48 hours of the scheduled time of examination

Course Overview: Access Course Overview