Course Title: Coordinate customer service activities in the property industry
Part A: Course Overview
Program: C5298 Diploma of Property Services (Asset and Facility Management)
Course Title: Coordinate customer service activities in the property industry
Portfolio: SEH Portfolio Office
Nominal Hours: 30
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Terms
Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
MKTG6013C |
City Campus |
TAFE |
130T Vocational Engineering |
Face-to-Face or Internet |
Term1 2013, Term1 2014, Term1 2015, Term1 2016 |
MKTG6013C |
City Campus |
TAFE |
174T School of VE Engineering, Health & Science |
Face-to-Face or Internet |
Term1 2017, Term1 2018, Term1 2019 |
Course Contact: Program Manager
Course Contact Phone: +61 3 9925 8359
Course Contact Email: vocengineering@rmit.edu.au
Course Description
This unit of competency specifies the outcomes required to understand and implement customer service policies and procedures in the property industry. The unit has been contextualised and is based on unit GCST05A Coordinate customer service activities, from the Customer Service Generic Guideline Competencies. The unit may form part of the licensing requirements for persons working in the property industry, including in the real estate, business broking, stock and station agency and property operations and development sectors, in those States and Territories where these are regulated activities
Pre-requisite Courses and Assumed Knowledge and Capabilities
Nil
National Competency Codes and Titles
National Element Code & Title: |
CPPDSM5006A Coordinate customer service activities in the property industry |
Elements: |
1 Contribute to quality customer standards. 2 Implement customer service systems. 3 Lead customer service team. |
Learning Outcomes
Refer to elements.
Overview of Assessment
Assessment may incorporate a variety of methods including written/oral activities and demonstration of practical skills to the relevant industry standards. Participants are advised that they are likely to be asked to personally demonstrate their assessment activities to their teacher/assessor. Feedback will be provided throughout the course.
Assessment Tasks
Students must pass each of the following assessment tasks to demonstrate competent.
Assessment |
Weight % |
|
Assessment 1 |
Task 1 Written Report |
50 |
Assessment 2 |
Task 2 Written Report |
50 |
These tasks assesses the following Course Learning Outcomes (CLOs):
Assessment Mapping Matrix
Element / Performance Criteria Covered |
Assessment 1 |
Assessment 2 |
1.1 |
X |
|
1.2 |
X |
|
2.1 |
X |
|
2.2 |
X |
|
2.3 |
X |
|
2.4 |
X |
|
2.5 |
X |
|
3.1 |
|
X |
3.2 |
|
X |
3.3 |
|
X |
3.4 |
|
X |
3.5 |
|
X |
3.6 |
|
X |
To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.