Course Title: Manage client relationships and networks in the property industry

Part A: Course Overview

Program: C5298 Diploma of Property Services (Asset and Facility Management)

Course Title: Manage client relationships and networks in the property industry

Portfolio: SEH Portfolio Office

Nominal Hours: 25

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

MKTG6014C

City Campus

TAFE

130T Vocational Engineering

Face-to-Face or Internet

Term1 2013,
Term1 2014,
Term1 2015,
Term1 2016

MKTG6014C

City Campus

TAFE

174T School of VE Engineering, Health & Science

Face-to-Face or Internet

Term1 2017

Course Contact: Program Manager

Course Contact Phone: +61 3 9925 8359

Course Contact Email: vocengineering@rmit.edu.au



Course Description

This unit of competency specifies the outcomes required to maintain positive business relationships and active professional networks in the property industry. It requires the ability to share and promote professional experiences within a network and use interpersonal skills to build trust and improve client relationships. The unit may form part of the licensing requirements for persons working in the property industry, including in the real estate, business broking, stock and station agency and property operations and development sectors, in those States and Territories where these are regulated activities.

Pre-requisite Courses and Assumed Knowledge and Capabilities

Nil



National Competency Codes and Titles

National Element Code & Title:

CPPDSM5029A Manage client relationships and networks in the property industry

Elements:

1 Identify relationship and network requirements.

2 Establish and maintain client relationships.

3 Participate and influence business networks.


Learning Outcomes

Refer to Elements


Overview of Assessment

Assessment may incorporate a variety of methods including written/oral activities and demonstration of practical skills to the relevant industry standards. Participants are advised that they are likely to be asked to personally demonstrate their assessment activities to their teacher/assessor. Feedback will be provided throughout the course.

Assessment Tasks

Students must pass each of the following assessment tasks to demonstrate competent.

Assessment

Weight %

Assessment 1

Written report  

50

Assessment 2

Written report  

50

These tasks assesses the following Course Learning Outcomes (CLOs):

Assessment Mapping Matrix

Element / Performance Criteria Covered

Assessment 1

Assessment 2

1.1

X

X

1.2

X

X

1.3

X

X

1.4

X

X

2.1

X

X

2.2

X

X

2.3

X

X

2.4

X

X

3.1

X

X

3.2

X

X

3.3

X

X

3.4

X

X

To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.