Course Title: Deliver and monitor a service to customers

Part A: Course Overview

Program: C5312 Diploma of Dental Technology

Course Title: Deliver and monitor a service to customers

Portfolio: SEH Portfolio Office

Nominal Hours: 35

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
MKTG6083C	City Campus	TAFE	155T Vocational Health and Sciences	Distance / Correspondence or Face-to-Face or Internet or Workplace	Term1 2015, Term2 2015, Term2 2016

Course Contact: Matthew Clayton

Course Contact Phone: +61 3 93411417

Course Contact Email: matthew.clayton@rmit.edu.au

Course Description

This unit describes the performance outcomes, skills and knowledge required to identify customer needs and monitor service provided to customers

Pre-requisite Courses and Assumed Knowledge and Capabilities

N/A

National Competency Codes and Titles

National Element Code & Title:	BSBCUS301A Deliver and monitor a service to customers
Elements:	1. Identify customer needs 2. Deliver a service to customers 3. Monitor and report on service delivery

Learning Outcomes

On completion of this unit you will have the skills and knowledge required to identify customer needs and monitor service provided to customers.

Overview of Assessment

Assignment