Course Title: Maintain an effective health work environment

Part B: Course Detail

Teaching Period: Term2 2015

Course Code: OHTH5728C

Course Title: Maintain an effective health work environment

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C5312 - Diploma of Dental Technology

Course Contact: Matthew Clayton

Course Contact Phone: +61 93411417

Course Contact Email:

Name and Contact Details of All Other Relevant Staff


Maintain an Effective Health Work Environment

Contact: Maria Broumos


Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable

Course Description

This unit of competency describes the skills and knowledge required to maintain an effective work environment in a health setting by monitoring, coordinating and promoting the implementation of ethical, safe and effective work practises in line with established work requirements.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTHIR501C Maintain an effective health work environment


1. Promote ethical work practices

Performance Criteria:

1.1  Monitor decision-making to ensure ethical guidelines are followed and underlying ethical complexity is recognised

1.2  Ensure understanding and compliance with the principles of duty of care and legal responsibilities in all work undertaken

1.3  Ensure appropriate action is taken to address any breach or non-adherence to standard procedures or adverse event

1.4  Monitor work practices to ensure confidentiality of any client matter in line with organisation policy and procedure

1.5  Promote respect for rights and responsibilities of others through considered application of work practices

1.6  Apply and promote knowledge and understanding of employee and employer rights and responsibilities in all work practices

1.7  Identify potential conflict of interest in the workplace and take action to avoid and/or address


2. Support culture of effective communication

Performance Criteria:

2.1  Monitor and address communication issues in the workplace

2.2  Monitor oral and written communication in the workplace to ensure confidentiality of client and staff matters

2.3  Monitor workplace communication to support accuracy and understanding of information provided and received

2.4  Promote recognition of individual and cultural differences in the workplace and support any adjustments to communication needed to facilitate the achievement of identified outcomes

2.5  Promote and support a client-centred approach to health care throughout interpersonal communication with clients and colleagues

2.6  Promote and assist with the resolution of conflict and interpersonal differences in the workplace


3. Maintain a positive approach to health in the workplace

Performance Criteria:

3.1  Monitor work practices to ensure they contribute to maintaining an effective and client-centred approach to health

3.2  Monitor implementation of work practices to ensure clients are included in shared decision-making as partners in health care

3.3  Support and maintain a workplace culture of promoting good health by sharing health information

3.4  Monitor and maintain workplace focus on preventing ill health and minimising risk

3.5  Monitor and maintain workplace focus on processes and procedures to manage stress and prevent fatigue


4. Monitor professional work standards

Performance Criteria:

4.1  Monitor implementation of organisation policies and procedures relating to awards, standards and legislative requirements of staff

4.2  Identify areas for improving work practices and support implementation in line with organisation policies and procedures

4.3  Monitor compliance with relevant accreditation standards applying to work undertaken and address issues

4.4  Monitor staff understanding and focus on achieving organisation goals and objectives in work undertaken

4.5  Monitor and support staff efforts to respond positively to improved work practices and procedures

4.6  Ensure issues requiring mandatory notification are identified and reported appropriately


5. Work in the health industry context

Performance Criteria:

5.1  Establish effective relationships with workers from different sectors and levels of the industry in line with work role and requirements

5.2  Apply knowledge of the roles and functions of various health care structures, organisations and systems in Australia

5.3  Maintain knowledge of current issues influencing the health care system, including health issues for Indigenous Australians

5.4  Work with an understanding of funding mechanisms, and how the organisation's operations are financed


6. Take opportunities to develop own competence

Performance Criteria:

6.1  Monitor own skills/knowledge in relation to ongoing and changing work requirements

6.2  Identify areas for personal development in line with health industry developments, organisation requirements and personal interest

6.3  Take initiative to access and/or create development opportunities to support organisation need and personal career development

6.4  Undertake available formal and informal skill/knowledge development and maintenance activities

Learning Outcomes

On completion of this course the participants will be able to demonstrate the skills and knowledge required to maintain an effective work environment in a health setting by monitoring, coordinating and promoting the implementation of ethical, safe and effective work practises in line with established work requirements

Details of Learning Activities

  • Facilitator led discussions using Powerpoint presentations
  • In class activities
  • Written assessment

Teaching Schedule

As per your timetable located on Blackboard under the relevant Group - The class is scheduled for delivery to the NON-APPRENTICE group (FT1A & FT1B) and the APPRENTICE group (DT1) on Monday July 13 in the Lecture theatre of Building 154 RMIT (within the Royal Dental Hospital Melbourne) Notification will be provided via student email if the date or location change.

Assessment will be by assignment, to be submitted by "Turn It In" on Monday August 17. Notification will be provided via student email if the date is changed.

Learning Resources

Prescribed Texts


Other Resources

  • Powerpoint available on MYRMIT Blackboard under the program code C5312 and the Unit of Competence HLTIR501C/OHTH5728C Maintain an Effective Health Work Environment
  • RMIT online learning Hub
  • Library
  • Internet links
  • Journals, Brochures, Pamphlets, Newspapers, Magazines

Overview of Assessment

This unit is to be co-assessed with the unit; HLTIN301A Comply with Infection Control Policies and Procedures in Health Work in the form of an assignment

Assessment Tasks

Assessment will be by assignment, to be submitted by "Turn It In" on Monday August 17. Notification will be provided via student email if the date is changed.

Assignment pass mark: 60%

Assessment Matrix

To achieve a grade of CA (Competency Achieved) for the unit HLTIR501C/OHTH5728C Maintain an Effective Health Work Environment you are required to obtain a pass result  for all of the following theoretical and practical assessments:

  2. assignment, to be submitted by "Turn It In" on Monday August 17. Pass mark: 60%


(The assessment process must be finalised and a result entered by November 27 2015)


Other Information


RMIT University requires that you present YOUR work for assessment. Plagiarism is a form of cheating. It is the presentation of the work or idea of another person. Plagiarism is NOT acceptable. Penalities can include charges of acedemic misconduct, cancellation of results and exclusion from your course.

Please note: It is also a disciplinary offence to allow your work to be plagiarised by another student. When signing the coversheet to submit your learning guides and assessments.

Special consideration:

Please note: Students may apply for Special Consideration as per the information via the RMIT website

if they believe complete assessment for this unit by the submission date has been affected by factors beyond their control. Special consideration must be lodged prior to or within 48 hours of the scheduled assessment time or assessment submission date. The application for Special Consideration is NOT granted automatically on application.

RMIT assessment policies - Refer to myRMIT for further details

Assessment Appeal Process:
The Appeals Against Assessment policy and procedure applies to all coursework programs in all careers. The appeal process is staged and students are required to follow each stage in order to ensure their full entitlement to appeal is available


Course Overview: Access Course Overview