Course Title: Work effectively with culturally diverse clients and co-workers

Part B: Course Detail

Teaching Period: Term1 2016

Course Code: EMPL5909C

Course Title: Work effectively with culturally diverse clients and co-workers

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C5313 - Diploma of Nursing (Enrolled-Division 2 Nursing)

Course Contact: Leeanne Mond

Course Contact Phone: +61 3 9925 4837

Course Contact Email: leeanne.mond@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

 

Bianca Rohlje

+61 3 9925 4809

bianca.rohlje@rmit.edu.au

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

NIL PRE REQUISITES OR CO REQUISITES

Course Description

This unit deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTHIR403C Work effectively with culturally diverse clients and co-workers

Element:

1. Reflect cultural awareness in work practice
 

Performance Criteria:

1.1       Demonstrate awareness of culture as a factor in all human behaviour by using culturally appropriate work practices

1.2       Use work practices that create a culturally and psychologically safe environment for all persons

1.3  Review and modify work practices in consultation with persons from diverse cultural backgrounds

Element:

2. Accept cultural diversity as a basis for effective work place and professional relationships

Performance Criteria:

2.1       Show respect for cultural diversity in all communication and interactions with co-workers, colleagues and clients

2.2       Use specific strategies to eliminate bias and discrimination in the workplace

2.3  Contribute to the development of work place and professional relationships based on acceptance of cultural diversity

Element:

3. Communicate effectively with culturally diverse persons

Performance Criteria:

3.1       Show respect for cultural diversity in all communication with clients, families, staff and others

3.2       Use communication constructively to develop and maintain effective relationships, mutual trust and confidence

3.3       Where language barriers exist, make efforts to communicate in the most effective way possible

3.4  Seek assistance from interpreters or other persons as required

Element:

4. Resolve cross-cultural misunderstandings

Performance Criteria:

4.1       Identify issues that may cause conflict

4.2       If difficulties or misunderstandings occur, consider the impact of cultural differences

4.3       Make an effort to sensitively resolve differences, taking account of cultural considerations

4.4  Address any difficulties with appropriate people and seek assistance when required


Learning Outcomes


At the end of this unit students should be able to:


• Reflect cultural awareness in work practice
• Accept cultural diversity as a basis for effective work place and professional relationships
• Communicate effectively with culturally diverse persons
• Resolve cross – cultural misunderstandings
 


Details of Learning Activities

 

Learning activities include:

  • Classroom Teacher delivery
  • Group work
  • Self directed learning
  • Research


Teaching Schedule

 

LESSONTOPIC
1Cultural identity and awareness
2Cultural communication and strategies
3Aboriginal and Torres Strait Islander people

 

This unit is taught in conjunction with HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

Underpinning knowledge for this unit of competency will be assessed via the following methods:

  • Written Assessment
  • Fieldtrip Worksheet


Assessment Tasks

 

This unit is part of an integrated program.
You must demonstrate Performance and Knowledge Evidence of the unit in order to be deemed competent.
Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.

The skills and knowledge to be assessed within this unit are as follows:

1. Workbook

2. Group presentation

3. Field trip to Immigration Museum

Competency based training requires you to be in attendance in order for assessment to be undertaken.

Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.

All Assessment tasks should be performed or submitted by their due dates.

If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment (e.g. test, examination, oral, etc.) OR you do attend, but your performance has been affected, you may submit an APPLICATION FOR SPECIAL CONSIDERATION within two (2) working days of the due date. If Special Consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration or speak to your Program Coordinator.


If due to illness or other unforeseen circumstance, you are unable to submit by the due date (e.g. assignment, report, project etc.):
• you may submit an APPLICATION FOR EXTENSION OF TIME FOR SUBMISSION OF ASSESSABLE WORK for an extension of time of up to seven (7) calendar days or less. This must be lodged with the Program Coordinator one (1) working day before the original due date. If granted, you will have the opportunity to submit up to seven (7) days later than the original due date. For advice on this application please visitwww.rmit.edu.au/students/assessment/extension or speak to your Program Coordinator.
OR:
• you may submit an APPLICATION FOR SPECIAL CONSIDERATION within two (2) working days of the due date. If Special Consideration is granted, you will be given the opportunity to submit the assessment task more than seven (7) days after the original due date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration or speak to your Program Coordinator.

You are expected to prepare all assignments and other written work in a professional manner. More information on general academic study and writing skills can be found on the “Learning Lab”http://emedia.rmit.edu.au/learninglab/ . All work submitted for assessment must be submitted electronically unless otherwise advised.

Students must keep a copy of all submitted assessments including electronic copies.
Harvard style is used for all referencing and for bibliography.
RMIT University has a strict policy on academic integrity and plagiarism and. Please refer to the website for more information on this policy. www.rmit.edu.au/students/academic-integrity
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
Your rights and responsibilities as a student can be found athttp://www1.rmit.edu.au/students/rights-and-responsibilities  
This course assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced at www.rmit.edu.au/students/assessment

Credit transfer and RPL
 

Credit transfer is available to students who have already completed the same or similar courses. Recognition of prior learning is available to students who have relevant prior skills or experience. Please refer to http://www.rmit.edu.au/browse;ID=8u7jborsx9dy (unresolved)
 


Assessment Matrix

 

The assessment mapping demonstrates alignment of assessment tasks with the relevant unit of competency and with the performance evidence, knowledge evidence and assessment conditions for each unit.

The Assessment Matrix is available on Blackboard.

 

Other Information

 

There is no recommended resource for this unit.

Each assessment will be marked as either Satisfactory or Not Satisfactory.

In order to be assessed as Competent for this unit you must achieve a Satisfactory result for each assessment task.

The student is expected to attend classes, Lab sessions and Clinical Placement where applicable.

Resubmission or Reassessment of an Assessment Task:

There are no resubmissions of assessments which are Not Satisfactory. However individual consideration may be given in consultation with the Teacher and the Program Coordinator.

Reassessment of students who have attempted to undertake a practical assessment in the Clinical Lab (resulted as Not Satisfactory), and have attended all Lab sessions will be given one (1) further opportunity to demonstrate a Satisfactory result.

Course Overview: Access Course Overview