Course Title: Coordinate the work environment

Part B: Course Detail

Teaching Period: Term1 2015

Course Code: EMPL7022C

Course Title: Coordinate the work environment

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C5313 - Diploma of Nursing (Enrolled-Division 2 Nursing)

Course Contact: Leeanne Mond

Course Contact Phone: +61 3 9925 4837

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Program Coordinator:  Pam Maher

Phone:  9925 4299


Nominal Hours: 90

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the knowledge and skills required to undertake supervisory and coordinating activities in work groups in community service organisations

The skills described in this unit may be applied across a range of community services workplace contexts

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCORG506D Coordinate the work environment


1. Contribute to and promote effective work practices
2. Promote effective workplace relations
3. Facilitate work group activities
4. Develop and implement staffing processes as required
5. Advocate for workplace health and safety and fair employment practices

Performance Criteria:

1.1 Routinely identify and implement effective ways of working to sustain ongoing health and morale
1.2 Develop and implement work plans to ensure:
• client needs are addressed
• desired outcomes are achieved
• objectives are met
• agreed timeframes are met
• compliance with relevant guidelines and procedures
• contingencies are managed
• duty of care responsibilities are met
• ethical and non discriminatory practices
• the work of the organisation is promoted
1.3 Develop and implement strategies in consultation with appropriate people to maximise work performance and outcomes, including addressing barriers and constraints
1.4 Where relevant to work role, implement effective measures to ensure new and existing staff:
• are fully informed of what is expected of them
• are provided with appropriate orientation, induction and development opportunities
• contribute to ongoing review of workplace practices
• have written workplans which are regularly reviewed
1.5 Make every effort to implement processes and practices that promote cooperative work practices and maintain positive relationships with staff and management
1.6 Take responsibility for own behaviour and identify and implement ways to develop effective working relationships
2.1 Model and promote effective communication in the workplace, including open discussion and active listening
2.2 Identify potential and actual conflict situations, and develop and implement appropriate strategies to deal with these, to minimise effects on the workplace and address rights and responsibilities of all parties
2.3 Throughout conflict resolution processes, ensure access to appropriate support, mediation, facilitation and debriefing for parties within organisation constraints
2.4 Make every effort to resolve issues which may disrupt work unit activities
3.1 When conducting meetings, clarify purpose, agree procedures, negotiate roles and responsibilities, adhere to agreed timeframes and maintain equality of participation and input by group members
3.2 Seek feedback on operation of group processes, encourage suggestions for change and implement appropriate action
3.3 Provide feedback in a supportive manner appropriate to individuals and the group
4.1 Maintain confidentiality in relation to staff processes according to organisation policy and to protect individuals
4.2 Plan appropriately to identify areas of need and develop proposals to address them, including arranging resourcing and staffing
4.3 Participate in recruitment processes as required
4.4 If staff performance is unsatisfactory, provide counselling and support to improve performance
4.5 Address staff performance issues as required in accordance with organisation's procedures
4.6 Encourage and facilitate staff access to appropriate training to enable the achievement of outcomes in the workplace and organisation
5.1 Make staff and management aware of Commonwealth and State legislation and organisation guidelines relating to occupational health and safety (OHS), equal employment opportunities and anti-discrimination in the workplace and promote and model compliant practices
5.2 Negotiate, develop and implement work practices within the above legislative and organisation guidelines
5.3 Document and communicate individual workers rights and obligations in a manner and language that can be clearly understood by relevant parties
5.4 Where there are breaches of relevant workplace legislation, take timely and appropriate action according to level of responsibility in the organisation

Learning Outcomes

At the end of this unit students should be able to:

• Plan and undertake supervisory and coordinated work group activities

Details of Learning Activities

Class room Teacher delivery

Group work

Self directed learning



Teaching Schedule

Lesson 1 Workplan Activity

Lesson 2 Barriers

Lesson 3 Workplace Induction

Lesson 4 Creating & Maintaining Harmony

Lesson 5 Conflict

Lesson 6 Facilitate Work Activities

Lesson 7 Causes of Conflict

Lesson 8 & 9 Assessment : Plan 7 Develop

Lesson 10 Recruitment Day

Lesson 11 Interview Process

Lesson 12 & 13 Origami Instructions and Class work

Lesson 14 Policy and procedure

Lesson 15 & 16 Interview Day

Lesson 17 Revision

Learning Resources

Prescribed Texts

Kozier and Erb's Fundamentals of nursing. (2014) 3rd Edition. Pearson:Australia. (3 book set/shrink wrapped)


Other Resources

Overview of Assessment

Underpinning knowledge for this unit of competency will be assessed via the following methods:

  • Group class presentation
  • Written Assessment

Assessment Tasks

Assessment 1. Plan, Develop & Recruit for a Graduate EN Position

Assessment 2. Plan and participate in the interview process

Assessment Matrix

See assessment matrix on Blackboard

Other Information

Re-submission of Assessment

Re-submission for students who have attempted to undertake assessment and attended all lab sessions will be given a further opportunity to demonstrate competence.

Re-submission may be granted on the recommendation of the teacher to the program coordinator.

Please refer to the RMIT assessment policies for special consideration, extensions of time, equitable assessment arrangements and future assessments adjustments:


Plagiarism is a form of cheating in assessment and may occur in oral, written or visual presentations. It is the presentation of the work, idea or creation of another person, without appropriate referencing, as though it is your own:


Is an online service, in to which teachers and students submit student assignments into a large database, via Blackboard, refer  Turnitin website

Course Overview: Access Course Overview