Course Title: Apply effective communication skills in nursing practice

Part B: Course Detail

Teaching Period: Term1 2015

Course Code: NURS5266C

Course Title: Apply effective communication skills in nursing practice

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C5313 - Diploma of Nursing (Enrolled-Division 2 Nursing)

Course Contact: Leeanne Mond

Course Contact Phone: +61 3 9925 4837

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Course Coordinator: Pamela Maher 


Phone:  +61 3 9925 4299

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

            Not applicable

Course Description

This competency unit describes the skills and knowledge required for effective communication in complex communication situations and its application to nursing practice; the function and purpose of small groups; meeting procedures; and the dynamics of group work and evaluation as a tool for continuous improvement.

The unit is co-delivered with conjunction with HLTEN515B Implement and monitor nursing care for older together with HLTEN511B Provide Nursing care for Clients requiring Palliative care. 

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTEN502B Apply effective communication skills in nursing practice


1. Use effective communication skills in complex situations


2. Deliver complex information effectively


3. Identify and address actual and potential constraints to communication


4. Evaluate effectiveness of communication in complicated situations


5. Use information technology


6. Lead small group discussions


7. Give and receive feedback for performance improvement


8. Use the principles and processes of open disclosure effectively

Learning Outcomes

These are described in the elements.

Details of Learning Activities

·   Classroom Delivery

·   Self Directed Learning

·   Laboratories

·   Clinical Placement Hours 

Teaching Schedule

Lesson 1: Effective Communication

Lesson 2: Roles of Healthcare

Lesson 3: Conflict resolution

Lesson 4:  Open Disclosure

Lesson 5:  Assessment 1 Questionnaire

Lesson 6:  Theory of Ageing

Lesson 7:  Disease Process:

Lesson 8:  Activities of Daily Living

Lesson 9:  ACAS/ACAT

Lesson 10: Care Planning

Lesson 11:  Aged Care Funding Instrument

Lesson 12:  Complex Issues

Lesson 13:  Massage in Palliative Care

Lesson 14:  Dementia

Lesson 15:  Needs Recognition

Lesson 16:  Symptoms of Dying

Lesson 17:  Loss & Grief

Lesson 18:  Last Rites


Computer Lab 1.   Computer IT Lab

Nursing Lab 2.   Activities of Daily Living - Part 1 &  2

Nursing Lab 3.   Remedial Massage in Palliative care - Part 1 & 2

Nursing Lab 4.  Documentation

Nursing Lab 5.  Pain  Part 1, Last Rites Part 2

Learning Resources

Prescribed Texts

Kozier and Erb’s (2014) 3rd ed.,Vols 1,2,3.Fundamentals of nursing. Pearson. Australia


Listed within PowerPoint slides and Blackboard

Other Resources

Other Textbooks 

Accessible as eBooks via the RMIT Library (also able for download or purchase)

Brown, D., Edwards, H. (eds) 2014, 4th ed., Lewis’s medical surgical nursing: assessment and management of clinical problems, Marrickville, NSW,  Elsevier Australia

Tollefson, J., (2014) Clinical Psychomotor skills: assessment tools for nursing students. 5th ed.,South Melbourne. Centgage Learning

Additional resources:

Online via RMIT Blackboard (students require frequent access to computers, internet and printing facilities)

Overview of Assessment

The underpinning knowledge and skills for this competency will be assessed via the following methods

  • Classroom Activities
  • Clinical Placement
  • Written Assignment

Assessment Tasks

·         Lab computer hurdle

·         Classroom presentation

·         Group work – Care Plan

·         MP4 video assessment

Assessment in this course is conducted in conjunction with: HLTEN515B  Care for older Clients and HLTEN511B Care for clients requiring palliative care, includes online tests, submissions, worksheets and practical assessments.

Assessment Matrix

See assessment matrix on Blackboard

Other Information

Assessment Information

Please refer to the RMIT assessment policies for, special consideration, extensions of time, equitable assessment arrangements and future assessment adjustments.


Re-submission of assessment

One further opportunity to demonstrate Clinical Lab competence, will be provided to students if not deemed Satisfactory at the time of clinical assessment.

Re-submission of Written work, or other assessments , (once only. Excluding Exams) can be granted on recommendation from the teacher and approval by Program Coordinator.


Plagiarism is a form of cheating in assessment and may occur in oral, written or visual presentations. It is the presentation of the work, idea or creation of another person, without appropriate referencing, as though it is your own:


Is an online service, in to which teachers and students submit student assignments into a large database, via Blackboard, refer Turnitin website

Course Overview: Access Course Overview