Course Title: Work with conflict resolution and mediation processes within justice environments

Part A: Course Overview

Program: C5315 Diploma of Justice

Course Title: Work with conflict resolution and mediation processes within justice environments

Portfolio: DSC Portfolio Office

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.


Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban and Social Studies


Term2 2013,
Term2 2014,
Term2 2015,
Term2 2016,
Term2 2017

Course Contact: Irene Pagliarella, Program Manager

Course Contact Phone: +61 3 9925 4581

Course Contact Email:

Course Description

In this course you will develop the skills and knowledge required to address conflict resolution processes and preparation for mediation requirements across a range of disputes within a range of justice environments.

Pre-requisite Courses and Assumed Knowledge and Capabilities

Successful completion of, or demonstrated equivalence to, the following units of competency:

VU20868 Apply foundation legal principles
VU20869 Work within the criminal justice system
VU20870 Apply writing and presentation skills within a justice environment
VU20871 Support the management of adult offenders within the Victorian correctional framework
PSPOHS401B Implement workplace safety procedures and programs
PSPETHC401A Uphold and support the values and principles of public service

And ONE of the following electives:

VU20867 Support policing processes within justice environment contexts
CHCCHILD401B Identify and respond to children and young people at risk

National Competency Codes and Titles

National Element Code & Title:

VU20864 Work with conflict resolution and mediation processes within justice environments


1. Develop communication skills required for working in justice environments

2. Address conflict resolution and mediation processes within a justice environment

Learning Outcomes

On completion of the course, you will be able to:
• Apply written and oral communication strategies selected for relevance across a range of justice dispute resolution contexts
• Plan for and review conflict resolution and mediation processes within a range of justice contexts
• Provide evidence of knowledge of models and systems of conflict resolution and mediation within the Victorian justice system
• Provide evidence of the knowledge of relevant legislation, provisions regulatory requirements and standards

Overview of Assessment

Assessments may incorporate a variety of methods including role play, case studies, observations, lectures, tutorials, class discussions, audio-visual presentations, and interaction with individuals and/or groups within the justice industry.