Course Title: Work effectively with culturally diverse clients and co-workers

Part A: Course Overview

Program: C5331 Diploma of Youth Work

Course Title: Work effectively with culturally diverse clients and co-workers

Portfolio: DSC Portfolio Office

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.


Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban and Social Studies

Face-to-Face or Internet or Workplace

Term1 2015

Course Contact: Dianne Mackay

Course Contact Phone: +61 3 9925 4454

Course Contact Email:

Course Description

 In this course you will focus on the cultural awareness required for effective communication and cooperation with persons of diverse cultures.  For this course you will consider your own cultural conceptions and pre-conceptions and perspective of diverse cultures, as well as recognising the cultural influences and changing cultural practices in Australia.

This taught is delivered and assessed with CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety


Pre-requisite Courses and Assumed Knowledge and Capabilities

Not Applicable

National Competency Codes and Titles

National Element Code & Title:

HLTHIR403C Work effectively with culturally diverse clients and co-workers


1. Reflect cultural awareness in work practice

2. Accept cultural diversity as a basis for effective work place and professional relationships

3. Communicate effectively with culturally diverse persons

4. Resolve cross-cultural misunderstandings

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Overview of Assessment

Assessment 1: Questions and Answers

Cultural diversity in Australia today (600 – 800 words)

Demonstrate an understanding of the history of cultural diversity and its influence on identify and behaviour of young people.

Assessment 2: Questions and Answers / Research

Cultural Competence / Cultural Awareness (800 – 1000 words)

Identify the skills needed to provide a culturally safe environment for diverse clients in youth work.

Assessment 3: Questions and Answers / Research

Aboriginal and Torres Strait Islander culture and history (600 – 800 words)

Identify traditional and contemporary strengths of Aboriginal culture and the impacts of colonisation and the stolen generations.

Assessment 4: Questions and Answers / Research

Working in a culturally appropriate manner with the Aboriginal community and organisations (600 – 800 words)

Demonstrate an understanding of Aboriginal community controlled health organisations and how to build partnerships to deliver better outcomes.

Assessment 5: Role Play

Cross cultural communications and resolving misunderstandings

The role play explores cross cultural exchange, communication styles and resolving cultural and language barriers.