Course Title: Develop workplace communication strategies
Part A: Course Overview
Program: C5331 Diploma of Youth Work
Course Title: Develop workplace communication strategies
Portfolio: Vocational Education
Nominal Hours: 100
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Important Information:
Please note that this course may have compulsory in-person attendance requirements for some teaching activities.
To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.
Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209.
Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus
Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.
Terms
Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
GEDU6080C |
City Campus |
TAFE |
365T Global, Urban and Social Studies |
Face-to-Face |
Term2 2016, Term1 2017, Term1 2019 |
GEDU6080C |
City Campus |
TAFE |
375T Vocational Design and Social Context |
Face-to-Face or Internet |
Term1 2020, Term2 2020, Term1 2021 |
GEDU6080C |
City Campus |
TAFE |
535T Social Care and Health |
Face-to-Face or Internet |
Term1 2022, Term1 2023 |
Course Contact: Dianne Mackay
Course Contact Phone: +613 9925 4454
Course Contact Email: dianne.mackay@rmit.edu.au
Course Description
In this unit you will develop skills and knowledge required to develop communication protocols for a team or business unit. Workers in this area are responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.
Pre-requisite Courses and Assumed Knowledge and Capabilities
None
National Competency Codes and Titles
National Element Code & Title: |
CHCCOM003 Develop workplace communication strategies |
Elements: |
1. Develop communication strategies 2. Establish communication protocols 3. Promote the use of communication strategies 4. Review communication practices |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the below elements.
1. Develop communication strategies |
1.1 Identify internal and external information needs 1.2 Identify competing or conflicting interests 1.3 Develop a range of communication strategies to meet organisation needs and goals 1.4 Develop a communication plan |
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2. Establish communication protocols |
2.1 Identify processes for adapting communication strategies to suit a range of contexts 2.2 Develop processes and protocols in line with communication strategies 2.3 Prepare information and resources to support the implementation of communication protocols |
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3. Promote the use of communication strategies |
3.1 Present information to staff regarding communication strategies, protocols and organisation standards 3.2 Model effective oral and written communication and provide mentoring and/or coaching to staff 3.3 Maintain work-related networks and relationships to meet organisation objectives |
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4. Review communication practices |
4.1 Obtain feedback from others to assess communication outcomes 4.2 Record lessons learnt and identify opportunities for continuous improvement |
Overview of Assessment
This course is assessed in accordance with competency-based assessment.
To demonstrate competency in this course you will need to complete the following assessment tasks to a satisfactory standard. You will receive feedback from the teacher when you have completed the assessment tasks.
Assessment Task 1
Knowledge Assessment
Assessment Task 2
Develop and present a communication strategy + Case Study
Assessment Task 3
Develop and implement a digital media communication strategy
Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are: CA: Competency Achieved NYC: Not Yet Competent DNS: Did not Submit for Assessment You will be given two (2) attempts for each assessment to demonstrate the required skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator. If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Equitable Learning Unit if you would like to find out more: https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers. Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams