Course Title: Respond to client needs

Part A: Course Overview

Program: C5331 C5331 Diploma of Youth Work

Course Title: Respond to client needs

Portfolio: DSC Portfolio Office

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.


Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban and Social Studies


Term2 2016,
Term2 2017

Course Contact: Dianne Mackey

Course Contact Phone: +61 3 9925 4454

Course Contact Email:

Course Description

In this course you will acquire the skills and knowledge required to respond holistically to young peoples needs. Young people may have a range of issues outside and in addition to the area of immediate focus or expertise of the worker and their organisation. 

This unit is taught and assessed with: 

CHCYTH011 Work effectively with young people and their families 

CHCCCS016 Respond to client needs

CHCADV002 Provide advocacy and representation services

CHCCSM005 Develop, facilitate and review all aspects of case management

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CHCCCS016 Respond to client needs


1. Establish an interpersonal relationship with the client

2. Identify the range of issues impacting on the client

3. Analyse information to determine course of action

4. Refer client to other services to provide additional support

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Overview of Assessment

To demonstrate competency in this course you will need to complete all of the following assessment tasks to a satisfactory standard. You will receive written feedback on all assessments via a rubric in Blackboard. (refer to MyRMIT for assessment criteria).

Assessments will include:


Assessment one

Write case notes for case management recommendations for five young people presented in case studies. (500 - 800 words)

Assessment two

Develop a case management plan including activities undertaken in the community for three clients from the case studies provided. (500 - 800 words)

Assessment three

Advocacy activity - chose two clients with different advocacy needs and develop an advocacy action plan that include two approaches to advocacy. (500 - 800 words)

Assessment four

Short answers to questions on the units of competency to demonstrate knowledge. (150 - 300 words)


If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.

A student charter summarises your responsibilities as an RMIT student as well as those of your teachers.

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online:;ID=c15i3ciaq8ca