Course Title: Provide advocacy and representation services

Part A: Course Overview

Program: C5331 Diploma of Youth Work

Course Title: Provide advocacy and representation services

Portfolio: DSC Portfolio Office

Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.


Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban and Social Studies


Term2 2017,
Term2 2018

Course Contact: Dianne Mackay

Course Contact Phone: +61 3 9925 4454

Course Contact Email:

Course Description

In this unit students gain the  skills and knowledge required to formally represent the interests of young people who use their service. Representation will include the development of community representative roles, and participation in industry forums and meetings to influence policy processes and decision-making.

This unit applies to youth workers who are responsible for providing formal representation services to young people. 

CHCCCS016 Respond to client needs

CHCCSM005 Develop, facilitate and review all aspects of case management

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CHCADV002 Provide advocacy and representation services


1. Establish the representative role and process

2. Represent the interests of client or client group

3. Negotiate outcomes and liaise with key people

4. Evaluate effectiveness of strategies

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Overview of Assessment



Assessment one: Collaborate with clients to establish need and set goals

Assessment two: Conduct case management meeting, prepare case plans and refer clients

Assessment three: Monitor, review and close case work

Assessment four: Provide advocacy and representation


If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.

A student charter summarises your responsibilities as an RMIT student as well as those of your teachers.

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online:;ID=c15i3ciaq8ca