Course Title: Develop workplace communication strategies

Part B: Course Detail

Teaching Period: Term2 2016

Course Code: GEDU6080C

Course Title: Develop workplace communication strategies

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C5331 - Diploma of Youth Work

Course Contact: Dianne Mackay

Course Contact Phone: 9925 4454

Course Contact Email: dianne.mackay@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Jacinta McBurney

jacinta.mcburney@rmit.edu.au

Nominal Hours: 100

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

 In this unit you will develop skills and knowledge required to develop communication protocols for a team or business unit.  Workers in this area are responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.

This unit is delivered and assessed with the following units:

CHCCS007 Develop and implement service programs and

CHCPRP001 Develop and maintain networks and collaborative partnerships

 


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCOM003 Develop workplace communication strategies

Element:

1. Develop communication strategies

Performance Criteria:

1.1 Identify internal and external information needs

1.2 Identify competing or conflicting interests

1.3 Develop a range of communication strategies to meet organisation needs and goals

1.4 Develop a communication plan

Element:

2. Establish communication protocols

Performance Criteria:

2.1 Identify processes for adapting communication strategies to suit a range of contexts

2.2 Develop processes and protocols in line with communication strategies

2.3 Prepare information and resources to support the implementation of communication protocols

Element:

3. Promote the use of communication strategies

Performance Criteria:

 

3.1 Present information to staff regarding communication strategies, protocols and organisation standards

3.2 Model effective oral and written communication and provide mentoring and/or coaching to staff

3.3 Maintain work-related networks and relationships to meet organisation objectives

Element:

4. Review communication practices

Performance Criteria:

4.1 Obtain feedback from others to assess communication outcomes

4.2 Record lessons learnt and identify opportunities for continuous improvement


Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.


Details of Learning Activities

 

This course’s learning activities will be supported and complimented by RMIT’s on line learning management tool Blackboard.  Other essential learning activities take place during the workshops, and you will also be required to undertake independent studies.  Some learning activities that you may be required to undertake are:

  • class exercises to review discussions/lectures
  • responses to case studies
  • workplace simulations and role plays of youth work practice
  • analysis/critique of relevant reading material
  • workshops
  • design activities or projects
  • group projects
  • peer learning
  • guest lecture/presentation
  • peer teaching and class presentations
  • group discussion
  • research
  • independent project based work
  • group activities/projects
  • ‘workshopping’ of student projects including peer/lecturer feedback
  • practical placement


Teaching Schedule

 

Note: While your teacher will cover all the material in this schedule, the order is subject to change depending on class needs and availability of speakers and resources.

 

Class

Topic

Content

Elements of Competency

Assessment Due Dates

 

1

Develop Communication Strategies

Introduction to Unit

1.1, 1.2

1.3, 1.4

 

Preparation for Assessment:

Opportunity to develop a workplace communication strategy in response to a given scenario

Exploration of internal and external communication needs in a variety of Youth Work Industry settings

Overview of collaborative interactions, and competing or conflicting interests among various providers and the use of network meetings and community engagement projects

Development of communication strategies, plans and analysis of use of effective procedure’s to meet defined outcomes (as a lead into week 2 topics).

2

Establish communication protocols

Identifying a broad range of communication protocols and matching a variety of communication strategies to meet the needs of organisation and personnel, individual service, stakeholders and a range of clients.

2.1, 2.2

2.3

 

Preparation for Assessment:

As in Week 1

Developing communication processes and protocols to meet a range of needs and varying levels of the organisation

Implementation of the above communication protocols, including crisis protocols

3

Promote the use of communication strategies

Respect & Valuing others and the requirements of appropriate provision of a range of communication strategies

3.1, 3.2, 3.3

Presentation of Workplace Communication Strategy Assessment

Exploration of use of communication strategies in line with legal and ethical considerations, particularly relating to cultural diversity & social differences.

What are some common barriers to effective communication? Strategies for overcoming barriers.

What are common involuntary clients communication needs and protocols, eg Juvenile Justice or Child Protection clients

4

Review communication practices

Receiving constructive feedback

4.1, 4.2

Presentation of Workplace Communication Strategy Assessment

 


Learning Resources

Prescribed Texts

None


References

You are advised to look at the course at myRMIT for ongoing updated information.


Other Resources

 

RMIT will provide you with resources and tools for learning in this course through our online systems and access to specialised facilities and relevant software. You will also have access to the library resources.


Overview of Assessment

Assessment

 Assessment type

 Assessment one

Two tasks involve group and individual work and written responses to:

1.     plan for consumer and stakeholder engagement

2.     develop the program plan

 Assessment two

 Written response and presentation on developing strategies for collaborative practice

 

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.

A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online:http://www1.rmit.edu.au/browse;ID=c15i3ciaq8ca


Assessment Tasks

 

 

Assessment one: Written response to questions and/or role play – oral presentation (to the class) and written report - Investigate an organisation, identify the issue and communicate findings to the class.  This assessment uses digital medial to promote workplace communication strategies, conflict of interest and communication, protocols in the workplace, barriers to communication, work related networks, feedback from others/self-reflection. 

 

WIL Assessments

Assessment two: WIL work place supervisor third party report – communicate effectively in the workplace


Assessment Matrix

Students will be given an assessment marking guide for reference at the time that the assessment tasks are distributed

Other Information

 

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students

 

Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of implications of plagiarism.

 

Attendance
It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

 

Applying for an Extension

Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.

 

Applying for Special Consideration

If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:

http://www1.rmit.edu.au/students/specialconsideration

 

Academic Integrity

Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.

 

If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website: http://www.rmit.edu.au/academicintegrity

The RMIT library provides tools to assist with your referencing http://www1.rmit.edu.au/library/referencing

 

Plagiarism and Collusion

Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.

 

Examples of plagiarism include:

  • Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
  • Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
  • Piecing together text from one or more sources and adding only linking sentences;
  • Copying or submitting whole or parts of computer files without acknowledging their source;
  • Copying designs or works of art and submitting them as your original work;
  • Copying a whole or any part of another student's work; and
  • Submitting work as your own that someone else has done for you.
  • Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.

 

For further information, please see the RMIT Plagiarism Policy –  http://www.rmit.edu.au/browse;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations – http://www1.rmit.edu.au/browse;ID=r7a7an6qug93

 

Plagiarism Software

The originality verification software Turnitin may be used in this course. For details, see: http://www.turnitin.com

 

Complaints Procedure:

RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.

 

Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.

 

Student Complaints Policy: http://www1.rmit.edu.au/policies/studentcomplaintspolicy

Student complaints Procedure: http://www1.rmit.edu.au/browse;ID=i1lexipvjt22

Student Complaints Form: http://mams.rmit.edu.au/v4ujvmyojugxz.pdf

WIL REQUIREMENTS

Police Checks

Students must obtain their own police check by the due date and pay the associated costs. Students who do not obtain a required police clearance by the due date shall not be able to undertake a practical placement or work experience activity that requires a Police Check.

The University shall not be obligated to organise a placement for a student who does not wish to obtain a Police Check.

Where required by the workplace, students shall provide a copy of their police check on request.

If a student is rejected by a workplace on the basis of a Police Check, the following actions shall occur, as appropriate:

-               advise the student of the outcome; and

-               discuss placement options with the student; and/or

-               provide program and career counselling.

RMIT will not store Police Checks on student files.

Working with Children Check

Students must obtain a Working with Children card by the due date and pay the associated costs. Students who do not obtain clearance to work with children by the due date shall not be able to undertake a practical placement or work experience activity that requires a Working with Children card.

The University shall not be obligated to organise a placement for a student who does not wish to complete the prescribed form for a Working with Children card at the appropriate time.

Where required by the workplace, students shall provide evidence of their Working with Children Check on request.

If a student is rejected by a workplace on the basis of a Working with Children, the following actions shall occur, as appropriate:

-               advise the student of the outcome; and

-               discuss placement options with the student; and/or

-               provide program and career counselling.

Early Termination of Placement

Under section 6 of the WIL Procedure, a placement may be ended early by the host organisation or School due to the student’s conduct and/or performance during the placement.

Possible reasons for such decisions may include, but are not limited to-

  • failure to follow processes required for safety
  • breach of client or patient confidentiality
  • failure to comply with the instructions of supervisors
  • or other unprofessional behaviour

Where a placement ends early, a meeting will be convened to discuss the sequence of events that led to the termination. This meeting will precede any consideration of a student’s progress by the Progress Panel (if applicable) or Program Assessment Board.

Course Overview: Access Course Overview