Course Title: Develop workplace communication strategies

Part B: Course Detail

Teaching Period: Term1 2017

Course Code: GEDU6080C

Course Title: Develop workplace communication strategies

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C5331 - Diploma of Youth Work

Course Contact: Dianne Mackay

Course Contact Phone: 9925 4454

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 100

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

 In this unit you will develop skills and knowledge required to develop communication protocols for a team or business unit.  Workers in this area are responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.

This unit is delivered and assessed with the following units:

CHCCS007 Develop and implement service programs and

CHCPRP001 Develop and maintain networks and collaborative partnerships


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCOM003 Develop workplace communication strategies


1. Develop communication strategies

Performance Criteria:

1.1 Identify internal and external information needs

1.2 Identify competing or conflicting interests

1.3 Develop a range of communication strategies to meet organisation needs and goals

1.4 Develop a communication plan


2. Establish communication protocols

Performance Criteria:

2.1 Identify processes for adapting communication strategies to suit a range of contexts

2.2 Develop processes and protocols in line with communication strategies

2.3 Prepare information and resources to support the implementation of communication protocols


3. Promote the use of communication strategies

Performance Criteria:

3.1 Present information to staff regarding communication strategies, protocols and organisation standards

3.2 Model effective oral and written communication and provide mentoring and/or coaching to staff

3.3 Maintain work-related networks and relationships to meet organisation objectives


4. Review communication practices

Performance Criteria:

4.1 Obtain feedback from others to assess communication outcomes

4.2 Record lessons learnt and identify opportunities for continuous improvement

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

 The learning activities will be supported and complimented by RMIT’s on line learning management tool “Blackboard”. Other essential learning activities take place during workshops where you will also be required to undertake independent studies. Learning activities that you will undertake in the workshops include:

  • class exercises to review teacher presentations/videos
  • teacher presentations/lectures
  • analysis/critique of relevant reading material
  • seminars/workshops
  • projects
  • group projects
  • peer learning
  • guest presentations by youth workers employed in the industry
  • peer teaching and class presentations
  • group discussion
  • research
  • independent project based work
  • group activities/projects
  • ‘workshopping’ of student projects including peer/lecturer feedback
  • practical placement
  • simulated workplace role plays

Teaching Schedule




Session 1


·         Introduction to Unit

·         Learning Intentions – Overview of skills and knowledge required

·         Workplace and work role context

·         Assessment requirements

·         Work integrated learning

·         Legal and Ethical considerations

·         Collaboration and Ethical considerations







Session 2


·         Reflection on learning intentions and knowledge gained from previous session

·         Principles of networking and collaboration



·         Different types of networks

·         Benefits of networking












Session 3


·         Reflection on learning intentions and knowledge gained from previous session

·         Partnerships: What, how, why and when

·         How to develop and maintain effective partnerships

·         Values, limitations and dynamics of partnerships development







Session 4


·         Reflection on learning intentions and knowledge gained from previous session

·         Established Networks in relevant area of work (assessment planning)

·         Network and collaboration strategies across service delivery areas







Session 5


·         Understanding your role

·         Potential service users

·         Consumer Engagement Plan

·         Service user participation in all aspects of the process

·         How to develop a plan for consumer participation

·         Developing a needs analysis









Session 6


·         What comes out of the needs analysis?

·         Focus groups

·         Components of the program plan:

1.   Purpose & Description of the program 

2.   Possible service users

3.   Cultural and ethical (disabilities, aged care etc.) considerations

4.   Considerations about how service user access the program-supports needed for accessibility

5.   Funding & resources

6.   Timelines

7.   Roles and responsibilities & training required 

8.   Identifying stakeholders

9.   Methods for inclusive Monitoring & Evaluation

·         Proposed outcomes










Session 7


·         Facilitation of Internal and external Stakeholders in the process

·         Meetings 

·         Involving individuals/groups accessing the program in aspects of program management












Session 8



·       Time, equipment, human resource,


·       Where can it come from

·       Levels of funding

·       Supporting systems and procedures

Supporting Systems & Procedures

·       What supports and systems need to be utilised?

·       What processes and procedures need to be understood?

Evaluation Methods

·       Ways to evaluate community service programs

·       Evaluation forms/surveys

·       Continuous Improvement








Session 9


Developing the Program Design

·         Revise last session

Development of Session Outline

·         Develop session template

·         Considering the structure

·         Making it engaging

Development of an evaluation form

·         Teacher to facilitate development of the evaluation form as a group task or students can work in pairs to develop









Session 10


·         Reviewing program objectives taking into consideration policy and budget guidelines

·         Why it’s so important to get feedback from service users







Session 11


·         Exploration of internal and external communication needs in a variety of Youth Work industry settings

·         Overview of collaborative interactions and competing or conflicting interests among various providers and the use of network meetings and community engagement projects

·         Development of communication strategies, plans and analysis of use of effective procedures to meet defined outcomes








Session 12


·         Identifying a board range of communication protocols and matching a variety of communication strategies to meet the needs of organisation and personnel, individual service, stakeholders and a range of clients

·         Developing communication processes and protocols to meet a range of needs and varying levels of organisation

·         Implementation of the above communication protocols including crisis protocols






Session 13


·         Respect and Valuing others and the requirements of appropriate provision of a range of communication strategies

·         Exploration of use of communication strategies in line with legal and ethical considerations, particularly relating to cultural diversity and social differences

·         What are some common barriers to effective communication? Strategies for overcoming barriers

·         What are common involuntary clients communication needs and protocols, e.g. Juvenile Justice or Child Protection clients







Session 14


·         Receiving constructive feedback

·         Identify opportunities for continuous improvement

·         How to apply mentoring and coaching principles and practices in the workplace





Session 15


Final Class

Review topics

Evaluation of content




Learning Resources

Prescribed Texts


Other Resources

You will be provided with the resources and tools for learning in this course. These resources will also be provided in Blackboard. They include recommended texts, relevant learning material, DVD’s and relevant websites.

Overview of Assessment


 Assessment type

 Assessment one

Two tasks involve group and individual work and written responses to:

1.     plan for consumer and stakeholder engagement

2.     develop the program plan

 Assessment two

 Written response and presentation on developing strategies for collaborative practice


If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.

A student charter summarises your responsibilities as an RMIT student as well as those of your teachers.

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online:;ID=c15i3ciaq8ca

Assessment Tasks

Assessment one

The tasks involve group and individual work to:

  1. plan for consumer and stakeholder engagement
  2. develop the program plan.

 Parts A and B of this task:

  • are based on one scenario
  • involve group work
  • will be undertaken mainly during class time.

Assessment two

This task requires you to work in small groups to develop communication strategies to enhance collaborative practice.

  • Present one (1) of your communication plans to the class (or another group)
  • Set your work up as a PowerPoint presentation to address strategy points.


This unit assessed with:

CHCCS007 Develop and implement service programs and

CHCPRP001 Develop and maintain networks and collaborative partnerships

Assessment Matrix

Students will be given an assessment marking guide for reference at the time that the assessment tasks are distributed.

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of implications of plagiarism.

It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Applying for an Extension

Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.

Applying for Special Consideration

If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:

Academic Integrity

Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.

If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website:

The RMIT library provides tools to assist with your referencing

Plagiarism and Collusion

Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.

Examples of plagiarism include:

  • Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
  • Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
  • Piecing together text from one or more sources and adding only linking sentences;
  • Copying or submitting whole or parts of computer files without acknowledging their source;
  • Copying designs or works of art and submitting them as your original work;
  • Copying a whole or any part of another student's work; and
  • Submitting work as your own that someone else has done for you.
  • Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.

For further information, please see the RMIT Plagiarism Policy –;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations –;ID=r7a7an6qug93

Plagiarism Software

The originality verification software Turnitin may be used in this course. For details, see:

Complaints Procedure:

RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.

Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.

Student Complaints Policy:

Student complaints Procedure:;ID=i1lexipvjt22

Student Complaints Form:


Course Overview: Access Course Overview