Course Title: Develop workplace communication strategies
Part B: Course Detail
Teaching Period: Term1 2018
Course Code: GEDU6080C
Course Title: Develop workplace communication strategies
School: 365T Global, Urban and Social Studies
Campus: City Campus
Program: C5331 - Diploma of Youth Work
Course Contact: Dianne Mackay
Course Contact Phone: 9925 4454
Course Contact Email: dianne.mackay@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 100
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
In this unit you will develop skills and knowledge required to develop communication protocols for a team or business unit. Workers in this area are responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCOM003 Develop workplace communication strategies |
Element: |
1. Develop communication strategies |
Performance Criteria: |
1.1 Identify internal and external information needs 1.2 Identify competing or conflicting interests 1.3 Develop a range of communication strategies to meet organisation needs and goals 1.4 Develop a communication plan |
Element: |
2. Establish communication protocols |
Performance Criteria: |
2.1 Identify processes for adapting communication strategies to suit a range of contexts 2.2 Develop processes and protocols in line with communication strategies 2.3 Prepare information and resources to support the implementation of communication protocols |
Element: |
3. Promote the use of communication strategies |
Performance Criteria: |
3.1 Present information to staff regarding communication strategies, protocols and organisation standards 3.2 Model effective oral and written communication and provide mentoring and/or coaching to staff 3.3 Maintain work-related networks and relationships to meet organisation objectives |
Element: |
4. Review communication practices |
Performance Criteria: |
4.1 Obtain feedback from others to assess communication outcomes 4.2 Record lessons learnt and identify opportunities for continuous improvement |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
This course learning activities will be supported and complimented by RMIT’s on line learning management tool Canvas. Other essential learning activities take place during the workshops, and you will also be required to undertake independent studies. Some learning activities that you will undertake in the workshops are:
- Class discussion
- Documentary viewing and discussion
- Group work projects
- Questioning
- Reflections and reviewing own legal and ethical work practice
Teaching Schedule
Session/week |
Key topics |
Delivery method |
Key learning and assessment activities |
Unit(s) of competency/ performance criteria covered |
Resources required Student/RMIT allocated |
Comments Reflection Progress Follow-up actions |
|
Session 1
|
Introduction to professional communication Introduction to communication strategies and protocols |
Face to face |
|
1.1, 2.1. 2.2. 2.3. 3.2. 3.3. 4.1. 4.2
|
|
|
Session 2 |
How to develop a communication strategy and protocol |
Face to face |
|
1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.3 |
|
|
Session 3 |
Issues to consider when developing a communications strategy |
Face to face |
|
1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.3, 4.1, 4.2 |
|
|
Session 4 |
Forms of communication and assessment task 2 |
Face to face |
|
1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.3, 4.1, 4.2 |
|
|
Session 5 |
Putting communication strategies and protocols into action |
Face to face |
|
3.1, 3.2, 3.3, 4.1, 4.2, |
|
|
Session 6 |
Review and catch up Introduction to website design |
Face to face |
|
2.1, 2.2, 2.3, 4.1, 4.2, |
|
|
Session 7 |
Review and catch up Assessment Task 3 |
Face to face |
|
|
|
|
Session 8 |
Assessment Task 3 presentations |
Face to face |
|
|
|
|
Learning Resources
Prescribed Texts
References
Other Resources
Learning resources You will be provided with the resources and tools for learning in this course. These resources will also be provided in Canvas. They include recommended texts, relevant learning materials from subject experts and websites, DVD’s, class notes, case studies.
Overview of Assessment
Assessment Task 1
Write an email demonstrating professional communication skills.
Assessment Task 2
Develop a communication strategy for an youth work organisation.
Assessment Task 3
Develop a Podcast for a youth work organisation
Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are: CA: Competency Achieved NYC: Not Yet Competent DNS: Did not Submit for Assessment If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Equitable Learning Unit if you would like to find out more: https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers. Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams
Assessment Tasks
Assessment Task 1:
Professional email and application form for extension of assessment task due date. Completion of an email demonstrating professional communication. This will be submitted along with a professionally completed RMIT form that will be provided.
Assessment Task 2:
Development of a communication strategy. The design and development of a communication strategy for a youth work podcast. The strategy will consider the target audience, communication needs and key messages
Assessment Task 3:
Planning and recording of a youth work podcast. Plan and record an episode of a podcast on a youth work topic that follows the communication strategy developed in assessment task 2.
Assessment Matrix
Other Information
Work placement
The Diploma of Youth Work requires 160 hours of work placement in a youth work organisation, undertaking the kinds of professional tasks you could expect to perform while employed as a youth worker.
Police Check
You must obtain evidence of a satisfactory National Police Records Check before undertaking work placements and will need to pay the associated costs.
or
You may be required to obtain a satisfactory National Police Records Check at the request of their placement agency.
Working with Children
You must provide evidence of a satisfactory Working with Children check before undertaking work placements and will need to pay the associated costs.
or
You may be required to obtain a satisfactory Working with Children Check at the request of their placement agency.
Immunisation
You may be required to provide evidence of immunisation for certain diseases before undertaking work placement. You will need to discuss the specific requirements of your placement with the course coordinator and/or WIL practitioner and will need to pay the associated costs for immunisation.
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students
Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of work submitted in hardcopy. For every piece of work submitted online you will complete an e-Declaration. The signed cover sheet or e-Declaration acknowledges that you are aware of the plagiarism implications.
Attendance
It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
Applying for Special Consideration
If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see: http://www1.rmit.edu.au/students/specialconsideration
Assessment Appeals
If you believe your assessment result or final result is wrong please contact the course coordinator and provide the reason why you think your result is incorrect. Valid reasons for seeking a review of results include:
1. a) You believe an error has occurred in the calculation of the grade; or,
2. b) You believe the assessment did not comply with criteria published in the Course Guide; or,
3. c) You believe the assessment did not comply with University Policies on Assessment (i.e. an error in process has occurred).
Full details of the procedure (including appeals procedure) can be located at this RMIT site: https://www.rmit.edu.au/students/student-essentials/rights-and-responsibilities/appeals
Academic Integrity
Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.
If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website: http://www.rmit.edu.au/academicintegrity
The RMIT library provides tools to assist with your referencing http://www1.rmit.edu.au/library/referencing
Plagiarism and Collusion
Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.
Examples of plagiarism include:
• Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
• Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
• Piecing together text from one or more sources and adding only linking sentences;
• Copying or submitting whole or parts of computer files without acknowledging their source;
• Copying designs or works of art and submitting them as your original work;
• Copying a whole or any part of another student's work; and
• Submitting work as your own that someone else has done for you.
• Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.
For further information, please see the RMIT Plagiarism Policy – http://www.rmit.edu.au/browse;ID=sg4yfqzod48g1 – and the RMIT Student Conduct Regulations – http://www1.rmit.edu.au/browse;ID=r7a7an6qug93
Course Overview: Access Course Overview