Course Title: Analyse impacts of sociological factors on clients in community work and services

Part B: Course Detail

Teaching Period: Term1 2017

Course Code: HUSO5213C

Course Title: Analyse impacts of sociological factors on clients in community work and services

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C5331 - Diploma of Youth Work

Course Contact: Dianne Mackay

Course Contact Phone: +61 3 9925 4454

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 100

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

In this course you will develop the skills and knowledge required to better understand client groups and the issues that impact on their lives.  This understanding will enable you to function independently and to plan and undertake community work and associated services. You will focus on the broad social and cultural context in which work is planned and implemented in the community services industry. 

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDEV002 Analyse impacts of sociological factors on clients in community work and services


1. Identify social and cultural issues impacting on clients in Australian society

Performance Criteria:

1.1        Identify major social and cultural institutions in Australian society and their societal functions

1.2        Identify ways in which major institutions in Australian society can impact clients as individuals and as part of community and family groups

1.3        Examine and identify possible effects and consequences of conditions and experiences of inequality on clients as individuals and as part of community and family groups

1.4        Identify impacts of long-term unemployment and associated issues on clients as individuals and as family members

1.5        Where relevant, identify factors associated with age in Australian society and their impact on clients as individuals and in family and community settings


2. Analyse impacts of social and cultural factors on clients

Performance Criteria:

2.1        Use available information to identify and analyse social and cultural factors impacting on individual clients, groups or communities

2.2        Clarify current health and wellbeing and associated needs for individual clients, groups or communities

2.3        Make informed decisions in relation to specific work to be undertaken and/or services to be provided to client/s


3. Monitor impact of social and cultural factors on community work and services provided to clients

Performance Criteria:

3.1        Monitor impact of work undertaken and/or services provided to clients, in line with scope of own work role and organisational policies and procedures

3.2        Review effectiveness of work undertaken and/or services provided to clients, in relation to identified social and cultural factors impacting on clients, groups or communities

3.3        If required, revise aspects of work undertaken and/or services provided to better address social and cultural issues and enhance outcomes for clients, groups or communities

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

Learning activities may include:

  • class exercises to review teacher presentations/videos
  • teacher presentations/lectures
  • analysis/critique of relevant reading material
  • seminars/workshops
  • projects
  • group projects
  • peer learning
  • guest presentations by youth workers employed in the industry
  • peer teaching and class presentations
  • group discussion
  • research
  • independent project based work
  • group activities/projects
  • ‘workshopping’ of student projects including peer/lecturer feedback
  • practical placement
  • simulated workplace role plays

Teaching Schedule

This course will be delivered over five half-day sessions.



Elements of Competency


Introduction to Unit

Learning intentions – Overview of Skills and Knowledge required

Workplace and work role context












Assessment overview and Case Study presentation

Sociological factors in Australian society

Sociology/ Social theory/social inequality

Social inequality in Australia

Social justice economic rationalism comparisons


Reflection on learning intentions and knowledge gained from previous session









Social determinants of health

Relevant research and reports into inequality

Eg: Oxfam, Mission Australia, VCOSS, Building the Scaffolding- Youth Affairs Victoria, Dropping off the Edge, On the brink.


Identifying and analysing the social and cultural issues impacting on clients and groups.

Demographic and research data indicates that groups of individuals and communities are “missing out” on the spoils of globalisation.




Case study analysis:

Identifying social and cultural issues and youth work agencies in your work placement


This assessment requires you to read and respond to case studies scenarios using socio-cultural information to support service delivery.



Review of unit


Reflection of knowledge gained

Finalise completion of assessment tasks for this unit.

Learning Resources

Prescribed Texts


Other Resources

RMIT will provide you with resources and tools for learning in this course through our online systems and learning materials provided in workshops. You will also have access to the library resources.

Overview of Assessment


Assessment one

 Written responses to research, reports and documentary viewed and discussed in class


Assessment two

 Written responses to case study scenarios


Assessment three

Work place assessment including 240 hours of WIL placement, role play, demonstration of skills in a simulated work environment, written response to questions, work placement report, WI workplace supervisor report, and assessment by the RMIT supervisor in the workplace


Assessment four

 Observation in a simulated and /or workplace environment


If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.

A student charter summarises your responsibilities as an RMIT student as well as those of your teachers.

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online:;ID=c15i3ciaq8ca

Assessment Tasks

Assessment one

Written responses to research, reports and documentary viewed and discussed in class.  Based on research and reports into inequality that will be presented in class, answer questions related to economic, political and social aspects of disadvantage.  

Assessment two

Read and respond to three case study scenarios relating to working with clients using socio-cultural information to support service provision.

Assessment three

Observation in workplace environment or a simulated workplace environment if the WIL work placement agency cannot provide the opportunity for the student to demonstrate skills - For this part of the assessment you will be observed either in a simulated environment (in class) or whilst on your practical placement by the RMIT facilitator/assessor. You will be observed demonstrating the following points:

These are from the outline of the unit of competency in the assessment section

  • advised, referred or provided at least three clients with access to services based on socio-cultural information gathered
    • monitored and reviewed effectiveness of work and/or services provided to clients
    • revised work and/or services provided to clients to enhance client outcomes and better address their social and cultural issues
    • performed the activities outlined in the performance criteria of this unit during a period of at least 100 hours of work within a community services workplace.

Work place assessment details

  • Work placement hours (240 hours to be completed)
  • ‘Workplace simulation role play’ (completed in class)
  • Written response to questions
  • Work placement report (1500 words) and
  • WIL work placement supervisors report (completed by your WIL work placement supervisor)

Assessment four

Observation in either a simulated or workplace environment undertaking workplace activities with young people, including referring a young person to another service to receive the services they need

Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These matrices are available through Program Administration.

Other Information

Work Integrated Learning
This is a Work Integrated Learning course in which you will complete a 240 hour placement in an organisation, undertaking the kinds of professional tasks you could expect in your work after graduation.

Police Check
You must obtain evidence of a satisfactory National Police Records Check before undertaking work placements and will need to pay the associated costs.
You may be required to obtain a satisfactory National Police Records Check at the request of their placement agency.

Working with Children
You must provide evidence of a satisfactory Working with Children check before undertaking work placements and will need to pay the associated costs.
You may be required to obtain a satisfactory Working with Children Check at the request of their placement agency.

You may be required to provide evidence of immunisation for certain diseases before undertaking work placement. You will need to discuss the specific requirements of your placement with the course coordinator and/or WIL practitioner and will need to pay the associated costs for immunisation.

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of work submitted in hardcopy. For every piece of work submitted online you will complete an e-Declaration. The signed cover sheet or e-Declaration acknowledges that you are aware of the plagiarism implications.


It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Applying for Special Consideration
If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:

Assessment Appeals
If you believe your assessment result or final result is wrong please contact the course coordinator and provide the reason why you think your result is incorrect. Valid reasons for seeking a review of results include:
1. a) You believe an error has occurred in the calculation of the grade; or,
2. b) You believe the assessment did not comply with criteria published in the Course Guide; or,
3. c) You believe the assessment did not comply with University Policies on Assessment (i.e. an error in process has occurred).
Full details of the procedure (including appeals procedure) can be located at this RMIT site:

Academic Integrity
Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.
If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website:
The RMIT library provides tools to assist with your referencing

Plagiarism and Collusion
Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.
Examples of plagiarism include:
• Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
• Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
• Piecing together text from one or more sources and adding only linking sentences;
• Copying or submitting whole or parts of computer files without acknowledging their source;
• Copying designs or works of art and submitting them as your original work;
• Copying a whole or any part of another student's work; and
• Submitting work as your own that someone else has done for you.
• Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.
For further information, please see the RMIT Plagiarism Policy –;ID=sg4yfqzod48g1 – and the RMIT Student Conduct Regulations –;ID=r7a7an6qug93

Plagiarism Software
The originality verification software Turnitin may be used in this course. For details, see:

Complaints Procedure:
RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.
Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.

Student Complaints Policy:
Student complaints Procedure:;ID=i1lexipvjt22
Student Complaints Form:

Course Overview: Access Course Overview