Course Title: Develop, facilitate and monitor all aspects of case management

Part B: Course Detail

Teaching Period: Term2 2015

Course Code: HWSS5440C

Course Title: Develop, facilitate and monitor all aspects of case management

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C5331 - Diploma of Youth Work

Course Contact: Dianne Mackey

Course Contact Phone: +61 3 9925 4454

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Shannyn Harrison

Nominal Hours: 75

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course describes the knowledge and skills required to facilitate all aspects of case planning.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCM503C Develop, facilitate and monitor all aspects of case management


1. Conduct case management meetings

Performance Criteria:



1. Conduct Case Management

1.1 Facilitate information sharing with the client by establishing an appropriate rapport with the client and implementing appropriate procedures including:

◾establish purpose, objectives and agenda of the meeting
◾facilitate discussion
◾resolve conflict where relevant
◾identify, negotiate and record outcomes

1.2 Identify and agree boundaries and processes within service delivery, including:

◾rights, roles, responsibilities, decision-making processes, accountability and outcomes
◾ways of addressing experience, skills, values and development of participant
◾impact of statutory mandates on interventions, the client and significant others
◾the impact of value systems of worker, client and key stakeholders on outcomes
◾information sharing and planning
◾appropriate conflict resolution techniques to be employed

1.3 Define and explore individual family and community needs and rights, and organisation responsibilities to assure the rights are protected for all concerned


2. Develop an appropriate approach to case management

Performance Criteria:

2. Develop an appropriate approach to case management

2.1 Develop and utilise case management processes appropriate to implementing statutory requirements

2.2 Implement appropriate processes to facilitate client setting of goals and participation in case management processes

2.3 Integrate appropriate cultural considerations into all aspects of case management planning

2.4 Provide information on rights of appeal and avenues of complaint so client understands their rights


3. Develop an appropriate case management plan

Performance Criteria:

3. Develop an appropriate case management plan

3.1 Develop a case management plan to reflect initial assessment of needs

3.2 Identify the full range of appropriate immediate, short and long term needs of the client and other relevant parties

3.3 Develop action plans to reflect:

◾integration of expertise of relevant stakeholders and other service deliverers
◾negotiated and agreed goals and operational processes
◾a range of strategies to address each goal and to maximise participation in plan
◾appropriate resource allocation
◾agreed responsibility for delivery
◾realistic and agreed indicators of success
◾rights and responsibilities of client

3.4 Establish processes for monitoring and changing case plan

3.5 Identify strategies to deal with complex or high risk situations

3.6 Match requirements of case plan to experience, workload and geographical location of worker

3.7 Focus plan on assisting clients to set and achieve realistic targets for change or action and to take personal responsibility


4. Manage case work activities and processes

Performance Criteria:

4. Manage case work activities and processes

4.1 Implement strategies to continually monitor the effectiveness of case management processes against agreed goals, relevant services and programs, client and stakeholder satisfaction

4.2 Assess the need for changes in case plan, including the need for ongoing intervention, and develop strategies for alternatives as appropriate

4.3 Successfully negotiate with relevant parties, any proposed changes arising from case review

4.4 Utilise processes for case closure as appropriate, to comply with organisation procedures

Learning Outcomes

In this course you will study how to develop and manage a case management plan for a client including supporting the client and their family, conflict resolution, manage case work activities and processes and how to conduct case management meetings. 

Details of Learning Activities

Students will partake in a number of activities including:

  • group activities
  • paired activities
  • case studies
  • reflection exercises

Teaching Schedule

The following schedule applies for this course

Class 1 05/8/15

• Develop an appropriate approach to case management
• Manage case work activities and processes

Class 2 12/8/2015

• Develop an appropriate case management plan
• Manage case work activities and processes

Class 3 26/08/2015

  • Manage case work activities and processes
  • Conduct case management meetings

Learning Resources

Prescribed Texts


Other Resources

Additional resources will  be available in ‘Blackboard’. A set of readings will be made available including journals and texts that may support you in the program..

Overview of Assessment

There are two assessments for this course:
1. Case File and Group Presentations (Case Management Meeting)
2. Client documentation (Individual Development Plan and Progress Report)

Assessment Tasks

There is a case study assessment task for this course which will develop over the 3 weeks of the class. 

1. In week one (1) students will be given a case plan template and case study
2. Over the three (3) classes students will develop their case plan around the case study
3. To develop the case plan students will need to take in to consideration
• Development in conjunction with initial assessment
• Behaviour management strategies
• Service involvement
• Interventions
• Goal planning
• Roles and responsibilities
• Statutory mandates
• Conflict resolution strategies
• Cultural and family considerations

The due date is 26 September 2015.

• Changes in planning and monitoring

Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant course. These are available from the Program Co-ordinator.

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at:;ID=9pp3ic9obks7 (unresolved)

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:;ID=vj2g89cve4uj1 (unresolved)

Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w (unresolved)

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site:;ID=kw02ylsd8z3n (unresolved)

A Police Check and Working with Children Check – This course requires both documents before placement can begin

Course Overview: Access Course Overview