Course Title: Develop and implement procedures to enable young people to address their needs

Part B: Course Detail

Teaching Period: Term1 2017

Course Code: HWSS6025C

Course Title: Develop and implement procedures to enable young people to address their needs

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C5331 - Diploma of Youth Work

Course Contact: Dianne Mackey

Course Contact Phone: +61 3 9925 4454

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Dianne Mackay

Nominal Hours: 55

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

In this course you will develop the skills and knowledge required to monitor and upgrade organisation approaches to young people with complex needs.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCYTH005 Develop and implement procedures to enable young people to address their needs


1. Develop support programs for young people

Performance Criteria:

1.1        Assess specific needs of the young person and match to an existing program

1.2        Employ appropriate communication techniques to engage young person and to address specific needs

1.3        Consult relevant community organisations to identify available support programs that meet specific needs of clients

1.4        Undertake appropriate work to ensure a thorough knowledge of content, purpose and access protocols of existing programs

1.5        Provide relevant information to client as appropriate


2. Ensure that young people with complex needs receive appropriate services

Performance Criteria:

2.1        Implement procedures to ensure indications of physical, emotional, psychological or sexual abuse are identified and addressed

2.2        Define and implement appropriate procedures to minimise effects of any aggressive or abusive behaviour of clients

2.3        Employ appropriate approaches and language to enable clients to express their ideas in a range of ways


3. Liaise with other services and organisations

Performance Criteria:

3.1        Design and implement appropriate referral systems and procedures to ensure specific needs of clients can be addressed

3.2        Identify and access support facilities required to optimise client access to specialist services

3.3        Ensure support and advocacy services provided reflect organisation procedures, respect the young person’s rights and are appropriate to cultural and other individual circumstances

3.4        Consult with relevant professionals and service providers to ensure broad and comprehensive client service delivery


4. Monitor and upgrade support provided by the organisation

Performance Criteria:

4.1        Regularly review information and services provided to clients to assess continuing relevance and effectiveness

4.2        Periodically review assessment, support and referral systems used within the agency

4.3        Hold appropriate debriefings with workers for the purposes of counselling, identifying training needs and evaluating client service delivery

4.4        Identify problems experienced by workers, assess appropriate adjustments to service delivery and negotiate with relevant staff

4.5        Provide support and supervision to other workers as required in accordance with organisation procedures

4.6        Arrange regular debriefings with associated organisations and service providers

4.7        Produce and provide reports in accordance with organisation procedures

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

Learning activities may include:

  • class exercises to review teacher presentations/videos
  • teacher presentations/lectures
  • analysis/critique of relevant reading material
  • seminars/workshops
  • projects
  • group projects
  • peer learning
  • guest presentations by youth workers employed in the industry
  • peer teaching and class presentations
  • group discussion
  • research
  • independent project based work
  • group activities/projects
  • ‘workshopping’ of student projects including peer/lecturer feedback
  • practical placement
  • simulated workplace role plays

Teaching Schedule

This course will be delivered over five half-day sessions.



Elements of Competency


Introduction to Unit

Learning intentions – Overview of Skills and Knowledge required

Workplace and work role context











Assessment overview

Task 1: Completion of case notes and support plan in response to case study.

Task 2: Development of strategies to meet specific needs of client.


Assess young person needs

Utilise appropriate communication strategies

Consultation and information sharing


Reflection on learning intentions and knowledge gained from previous session






Indicators of abuse are recognised and addressed

Aggressive and abusive behaviours are minimised

Language and approaches to engage clients in self-expression.


Identify and make appropriate referrals.

Identify and access appropriate support services.

Cultural and individual difference

Access and Equity



Evaluating projects

Implementing improvements

Reflective practice




Review of unit


Reflection of knowledge gained

Finalise completion of assessment tasks for this unit.


Learning Resources

Prescribed Texts




Other Resources

RMIT will provide you with resources and tools for learning in this course through our online systems and access to specialised facilities and relevant software. You will also have access to the library resources.

Overview of Assessment

To demonstrate competency in this course you will need to complete all of the following pieces of assessment to a satisfactory standard. You will receive written feedback on all assessment (refer to MyRMIT for assessment criteria).



Assessment Type

Assessment one

Written responses to a case study scenario

The student will develop case notes and a support plan for a young person using the agency templates (provided by the facilitator and in Bb)

Assessment two

 Research and respond to questions about youth work programs and services

Assessment three

Work place assessment including 240 hours of WIL placement, role play, demonstration of skills in a simulated work environment, written response to questions, work placement report, WI workplace supervisor report, and assessment by the RMIT supervisor in the workplace

Assessment four

Observation in either a simulated and /or workplace environment


If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.

A student charter summarises your responsibilities as an RMIT student as well as those of your teachers.

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online:;ID=c15i3ciaq8ca

Assessment Tasks

Assessment one

Written responses to a case study scenario where a youth worker addresses the needs of a young person receiving services from a youth work agency.

  1. The student will develop case notes and a support plan using the agency templates (provided by the facilitator and in Bb)

Assessment two

Research youth work programs and services and respond to questions about:

  1. The services provided by an agency
  2. The programs provided to young people
  3. Eligibility and entry requirements
  4. Referral processes and
  5. Agency contact details

Assessment three

Observation in workplace environment or a simulated workplace environment if the WIL work placement agency cannot provide the opportunity for the student to demonstrate skills - For this part of the assessment you will be observed either in a simulated environment (in class) or whilst on your practical placement by the RMIT facilitator/assessor. You will be observed demonstrating the following points:

These are from the outline of the unit of competency in the assessment section

  • legal and organisational policies relating to advocacy, monitoring and dealing with abuse
  • principles of empowerment and enabling processes in advocacy
  • short-term counselling strategies
  • different forms of abuse and their indicators and response processes
  • a broad range of specialist and generic services and agencies
  • family support and mediation
  • youth-specific consultation and engagement principles for seeking feedback on service provision
  • reflective and evaluative processes in youth work practice
  • key aspects of human rights declarations and UN Convention on the Rights of the Child
  • organisation’s policies, guidelines and procedures.

Work place assessment details:

  • Work placement hours (240 hours to be completed)
  • ‘Workplace simulation role play’ (completed in class)
  • Written response to questions
  • Work placement report (1500 words) and
  • WIL work placement supervisors report (completed by your WIL work placement supervisor)

Assessment four

Observation in a simulated and/or workplace environment

Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These matrices are available through Program Administration.

Other Information

Work Integrated Learning:

This is a Work Integrated Learning course in which you will complete a 240 hour placement in an organisation, undertaking the kinds of professional tasks you could expect in your work after graduation.

Police Check

You must obtain evidence of a satisfactory National Police Records Check before undertaking work placements and will need to pay the associated costs.


You may be required to obtain a satisfactory National Police Records Check at the request of their placement agency.

Working with Children

You must provide evidence of a satisfactory Working with Children check before undertaking work placements and will need to pay the associated costs.


You may be required to obtain a satisfactory Working with Children Check at the request of their placement agency.


You may be required to provide evidence of immunisation for certain diseases before undertaking work placement. You will need to discuss the specific requirements of your placement with the course coordinator and/or WIL practitioner and will need to pay the associated costs for immunisation.


Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of work submitted in hardcopy. For every piece of work submitted online you will complete an e-Declaration. The signed cover sheet or e-Declaration acknowledges that you are aware of the plagiarism implications.


It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Applying for Special Consideration

If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:

Assessment Appeals

If you believe your assessment result or final result is wrong please contact the course coordinator and provide the reason why you think your result is incorrect. Valid reasons for seeking a review of results include:

  1. a) You believe an error has occurred in the calculation of the grade; or,
  2. b) You believe the assessment did not comply with criteria published in the Course Guide; or,
  3. c) You believe the assessment did not comply with University Policies on Assessment (i.e. an error in process has occurred).

Full details of the procedure (including appeals procedure) can be located at this RMIT site:

Academic Integrity

Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.

If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website:

The RMIT library provides tools to assist with your referencing

Plagiarism and Collusion

Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.

Examples of plagiarism include:

  • Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
  • Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
  • Piecing together text from one or more sources and adding only linking sentences;
  • Copying or submitting whole or parts of computer files without acknowledging their source;
  • Copying designs or works of art and submitting them as your original work;
  • Copying a whole or any part of another student's work; and
  • Submitting work as your own that someone else has done for you.
  • Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.

For further information, please see the RMIT Plagiarism Policy –;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations –;ID=r7a7an6qug93

Plagiarism Software

The originality verification software Turnitin may be used in this course. For details, see:

Complaints Procedure:

RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.

Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.

Student Complaints Policy:

Student complaints Procedure:;ID=i1lexipvjt22

Student Complaints Form:


Course Overview: Access Course Overview