Course Title: Develop, facilitate and review all aspects of case management

Part B: Course Detail

Teaching Period: Term2 2018

Course Code: HWSS6103C

Course Title: Develop, facilitate and review all aspects of case management

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C5331 - Diploma of Youth Work

Course Contact: Dianne Mackay

Course Contact Phone: +613 9925 4454

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 75

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

In this course you will gain the skills and knowledge required to undertake case management meetings to plan, monitor and review service 

This course is delivered and assed with:

CHCCCS016 Respond to client needs

CHCADV002 Provide advocacy and representation services



National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCSM005 Develop, facilitate and review all aspects of case management


2. Conduct case management meetings

Performance Criteria:

2.1 Facilitate information sharing with the client and establish an appropriate rapport   2.2 Identify and agree client and worker roles, responsibilities, boundaries and processes of service delivery   2.3 Determine and agree organisation, family and community needs, responsibilities and rights


3. Develop an appropriate case management plan

Performance Criteria:

3.1 Collaborate with the client to identify strengths, abilities and goals and develop an agreed approach to case management   3.2 Develop a case management plan to reflect initial assessment of needs   3.3 Work with the client to identify the full range of immediate, short and long term needs of the client and other relevant parties   3.4 Establish and agree on processes to monitor and change case plan   3.5 Identify strategies to deal with complex or high risk situations   3.6 Match requirements of case plan to experience, workload and geographical location of worker or service provider   3.7 Assist clients to set and achieve realistic targets for change or action and to take personal responsibility


4. Monitor and review case work activities and processes

Performance Criteria:

4.1 Implement strategies to regularly monitor the effectiveness of case management processes against agreed goals, service provision and client and stakeholder satisfaction   4.2 Assess the need for changes in case plan and develop strategies for appropriate alternatives and/or ongoing interventions   4.3 Negotiate with relevant parties any proposed changes arising from case review   4.4 Document all case work interventions in compliance with evidence based practice and confidentiality requirements   4.5 Implement case closure in accordance with organisation procedures


1.Determine appropriate response to case management in accordance with organisation and legislative requirements

Performance Criteria:

1.1 Develop and utilise case management processes in accordance with statutory requirements   1.2 Implement appropriate processes to enable the client to set goals and participate in case management processes   1.3 Integrate appropriate cultural considerations into all aspects of case management planning   1.4 Provide information on rights of appeal and avenues of complaint so the client understands rights and responsibilities

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.


Details of Learning Activities

This course’s learning activities will be supported and complimented by RMIT’s online learning management tool Canvas.  Other essential learning activities take place during the workshops, and you will also be required to undertake independent studies. Some learning activities that you may be required to undertake are:

  • Class discussion
  • Group work projects
  • Questioning
  • Workplace simulations and role plays of youth work practice
  • Independent project based work

Teaching Schedule


Key topics

Delivery method

Key learning and assessment activities

Unit(s) of competency/

performance criteria covered

Resources required

Student/RMIT allocated




Follow-up actions



Session 1




Establishing your role

Face to face

  • Role of the case worker
  • Role of the advocate/representative
  • Other people with responsibility/roles
  • Technical skills in case management eg: genograms, case notes

CHCCCS016: 1.1

CHCADV002: 1.1, 1.2

CHCCSM005: 1.1





Session 2

Establishing the relationship and case management tasks

Face to face

  • Defining boundaries
  • Establishing Rapport
  • Defining the issue of concern:
    • In the clients own words
    • In your professional experience
  • Initial assessment appointment


CHCCCS016: 1.1, 1.2, 2.1, 3.1



Session 3

Working within an organisation

Face to face

  • Family participation
  • Legal and ethical obligations
  • Organisational policies and procedures when working with clients.
  • Organisational capacity
  • Recognising when client needs alternative/different support or when organisation is inappropriate




Session 4

Working within a network/sector


  • Consider appropriate referrals
  • Who else can support this client?
  • Who has influence?
  • Collaboration opportunities
  • Working within governance frameworks




Session 5

Short term goals in case management and advocacy

Face to face

  • Establishing immediate need
  • Establishing neglect/abuse
  • Identifying client strengths
  • Emergency services for young people
  • Reflect on case management practices
  • Work within organisational requirements




Session 6

Long term goals in case management and advocacy

Face to face

  • Action planning and goal setting
  • Long term planning
  • Additional support services
  • Role of the organisation
  • Making changes to action plans
  • Reporting




Session 7

Techniques and models of relationship building and case management

Face to face

  • Motivational interviewing
  • Strengths based
  • Rehabilitation
  • Scaffolding




Session 8

Harm and neglect in case management and advocacy

Face to face

  • Recognising harm and neglect
  • Reporting harm and neglect
  • Recognising organisational capacity and role
  • Recognising individual capacity and role
  • Referrals
  • Cultural safety




Session 9

Case management statutory requirements

Face to face

  • Reporting
  • Case file management
  • Statutory requirements of case management
  • Child safe standards
  • Rights of appeal
  • Complaints procedures




Session 10

Family support and involvement

Face to face

  • Families in case management and advocacy
  • Sharing information with families
  • Working with families
  • Goal setting with families




Session 11

Exiting and ending the relationship

Face to face

  • Recognising when it’s time to exit a client
  • Exiting procedures
  • Reporting on exits and case closures
  • Compliance during case closures




Session 12


Face to face





Session 13


Face to face





Session 14

Wrap up and Assessments

Face to face





Learning Resources

Prescribed Texts


Other Resources

You will be provided resources and tools for learning in this course. These resources will also be provided in Canvas. They include recommended texts, relevant earning materials from subject experts and websites, DVD's, class notes, case studies.

Overview of Assessment


To demonstrate competency in this course you will need to complete all of the following assessment tasks to a satisfactory standard. You will receive written feedback on all assessments via a rubric in Canvas. (refer to MyRMIT for assessment criteria).

Assessments will include:

Assessment one

Case study questions. 

Suite of knowledge quizzes on Canvas.

Assessment two

Care Team Meeting

Assessment three

Case Management Role Plays x2


If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.

A student charter summarises your responsibilities as an RMIT student as well as those of your teachers.

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online:;ID=c15i3ciaq8ca

-       assessment requirements aligned to WIL activities


Assessment Tasks

Assessment one

Case study questions - preparing for case managing two clients

Suite of underpinning knowledge quizzes in Canvas.

Assessment two

Care Team Meeting - Workplace simulation

Assessment three

Case Management workplace simulations - working with two clients

Assessment Matrix

Other Information

Work placement

The Diploma of Youth Work requires 160 hours of work placement in a youth work organisation, undertaking the kinds of professional tasks you could expect to perform while employed as a youth worker.

Police Check
You must obtain evidence of a satisfactory National Police Records Check before undertaking work placements and will need to pay the associated costs.
You may be required to obtain a satisfactory National Police Records Check at the request of their placement agency.

Working with Children
You must provide evidence of a satisfactory Working with Children check before undertaking work placements and will need to pay the associated costs.
You may be required to obtain a satisfactory Working with Children Check at the request of their placement agency.

You may be required to provide evidence of immunisation for certain diseases before undertaking work placement. You will need to discuss the specific requirements of your placement with the course coordinator and/or WIL practitioner and will need to pay the associated costs for immunisation.

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of work submitted in hardcopy. For every piece of work submitted online you will complete an e-Declaration. The signed cover sheet or e-Declaration acknowledges that you are aware of the plagiarism implications.


It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Applying for Special Consideration
If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:

Assessment Appeals
If you believe your assessment result or final result is wrong please contact the course coordinator and provide the reason why you think your result is incorrect. Valid reasons for seeking a review of results include:
1. a) You believe an error has occurred in the calculation of the grade; or,
2. b) You believe the assessment did not comply with criteria published in the Course Guide; or,
3. c) You believe the assessment did not comply with University Policies on Assessment (i.e. an error in process has occurred).
Full details of the procedure (including appeals procedure) can be located at this RMIT site:

Academic Integrity
Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.
If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website:
The RMIT library provides tools to assist with your referencing

Plagiarism and Collusion
Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.
Examples of plagiarism include:
• Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
• Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
• Piecing together text from one or more sources and adding only linking sentences;
• Copying or submitting whole or parts of computer files without acknowledging their source;
• Copying designs or works of art and submitting them as your original work;
• Copying a whole or any part of another student's work; and
• Submitting work as your own that someone else has done for you.
• Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.
For further information, please see the RMIT Plagiarism Policy –;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations –;ID=r7a7an6qug93

Course Overview: Access Course Overview