Course Title: Work effectively with culturally diverse clients and co-workers

Part A: Course Overview

Program: C5334 Diploma of Community Services (Financial counselling)

Course Title: Work effectively with culturally diverse clients and co-workers

Portfolio: DSC Portfolio Office

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Contact: Jo Wallwork

Course Contact Phone: +61 3 9925 3983

Course Contact Email: mary-josephine.wallwork@rmit.edu.au



Course Description

 

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

Pre-requisite Courses and Assumed Knowledge and Capabilities

None.



National Competency Codes and Titles

National Element Code & Title:

HLTHIR403C Work effectively with culturally diverse clients and co-workers

Elements:

E1. Reflect cultural awareness in work practice

E2. Accept cultural diversity as a basis for effective work place and professional relationships

E3. Communicate effectively with culturally diverse persons

E4. Resolve cross-cultural misunderstandings

Learning Outcomes

 

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. By applying these skills and this knowledge, you will be able to clearly reflect and understand your own perspectives on diversity in order to work respectfully with people from diverse social and cultural backgrounds.


Overview of Assessment

 

Your knowledge and understanding of course content is assessed through:

  • Case study scenarios and questions
  • Reflective activities