Course Title: Provide systems advocacy services

Part A: Course Overview

Program: C5334 Diploma of Community Services (Financial counselling)

Course Title: Provide systems advocacy services

Portfolio: DSC Portfolio Office

Nominal Hours: 90

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)

Course Contact: Jo Wallwork

Course Contact Phone: +61 3 9925 3983

Course Contact Email:

Course Description


This unit describes the skills and knowledge required to advocate and ensure that government, community and organisational systems broadly support and uphold human rights. 

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CHCAD603B Provide systems advocacy services


E1. Obtain, analyse and document information relevant to the needs of clients as a community of interest within the general community

1.1 Obtain and analyse relevant documented information about particular issues
1.2 Obtain and analyse relevant statistical and research data
1.3 Conduct consultations with consumers, carers, and other stakeholders to identify and describe issues of concern
1.4 Conduct other research as appropriate
1.5 Synthesise relevant information into forms appropriate for communicating with, and providing to, relevant agencies and stakeholders

E2. Work with consumers, service users, services and other stakeholders to develop strategies to address identified needs

2.1 Develop and maintain close working relationships/ networks with relevant stakeholders
2.2 Organise formal meetings, working groups and other activities to develop policy statements, action plans, projects, and programs to address identified needs
2.3 Participate in meetings, working groups and other activities aimed at developing relevant strategies
2.4 Prepare strategic/action/project plans in forms that are appropriate to the needs and roles of relevant stakeholder organisations

E3. Advocate for, and facilitate the implementation of, strategies developed to address the needs of clients with specific needs

3.1 Identify and pursue relevant opportunities for communicating formally and informally about the needs of clients
3.2 Prepare submissions for resources to implement identified projects and action plans
3.3 Where appropriate, contribute to relevant government policy development
3.4 Work with consumers and other stakeholders to implement relevant projects and action plans
3.5 Pursue opportunities and provide comments on policy documents, legislation, project plans and other relevant documents regarding the needs of clients

Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. By applying these skills and this knowledge, you will be able to undertake a leadership role in influencing social and system changes. You will also be able to advocate for change and continuous improvement at the organisational level to improve client outcomes and service quality.

Overview of Assessment


Your knowledge and understanding of course content is assessed through:

  • Case studies
  • Group work
  • Class presentation
  • Written responses