Course Title: Support clients in decision-making processes

Part A: Course Overview

Program: C5334 Diploma of Community Services (Financial counselling)

Course Title: Support clients in decision-making processes

Portfolio: DSC Portfolio Office

Nominal Hours: 120

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)

Course Contact: Jo Wallwork

Course Contact Phone: +61 3 9925 3983

Course Contact Email:

Course Description


This unit describes the skills and knowledge required to develop a structured approach to counselling using advanced and specialised communication skills.  The counselling skills developed within this cluster will be considered in a financial counselling context.

This course addresses four (4) units of competency:

  • Work within a structured counselling framework CHCCSL501A
  • Apply specialist interpersonal and counselling interview skills CHCCSL502A
  • Facilitate the counselling relationship  CHCCSL503B
  • Support counselling clients in decision-making processes CHCCSL507B

These four units are delivered and assessed together.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CHCCSL507B Support clients in decision-making processes


E1. Assist clients in clarifying their aims and requirements

1.1 Clearly explain to clients the policy on record-keeping and confidentiality
1.2 Encourage clients to identify and explore overall aims, requirements, and ideas for meeting them
1.3 Encourage clients to feel at ease and express themselves
1.4 Identify practical goals and requirements, and discuss with clients how these might be modified
1.5 Identify with clients potential courses of action for meeting individual aims and requirements
1.6 Where aims and requirements of clients cannot be met, refer clients to appropriate alternative sources of guidance and support
1.7 Identify indicators of client issues requiring referral and report or refer appropriately, in line with organisation requirements

E2. Enable clients to explore possible courses of action

2.1 Explore with clients factors which could influence the preference for and ability to achieve a course of action
2.2 Explore with clients features of and likely consequences of possible courses of action
2.3 Check client understanding of what is involved in each course of action
2.4 Help clients to assess advantages and disadvantages of each possible course of action, and their overall appropriateness for meeting particular client requirements
2.5 Encourage clients to decide on a course of action and to consider alternatives which could be used if necessary
2.6 Document decisions and agreed support within organisation guidelines


Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. By applying these skills and this knowledge, you will be able to use specialised communication skills within a counselling process.  You will be able to use a structured approach to establish the counselling process; work with clients to clarify goals, options, and courses of action; and manage the counselling process to its conclusion.

Overview of Assessment


Your knowledge and understanding of course content is assessed through:

  • Practical demonstration of skills
  • Case study scenarios
  • Written assignments/questions