Course Title: Develop and use financial counselling tools and techniques

Part A: Course Overview

Program: C5334 Diploma of Community Services (Financial counselling)

Course Title: Develop and use financial counselling tools and techniques

Portfolio: DSC Portfolio Office

Nominal Hours: 55

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban and Social Studies


Term1 2016

Course Contact: Jo Wallwork

Course Contact Phone: +61 3 9925 3983

Course Contact Email:

Course Description


This unit describes the skills and knowledge required to assess and respond to the immediate and ongoing needs of clients in the context of a strengths-based and client-focused financial counselling model.

This course addresses four (4) units of competency:

  • CHCFIN501A Facilitate the financial counselling process
  • CHCFIN502A Identify and apply technical information to assist clients with financial issues
  • CHCFIN503A Develop and use financial counselling tools and techniques
  • CHCLEG411A Use relevant legislation in response to client needs

These four units are delivered and assessed together.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CHCFIN503A Develop and use financial counselling tools and techniques


E1. Clarify client's financial position

1.1 Use available information to prepare a statement of assets and liabilities for the client
1.2 Work with the client to prepare a statement of income and expenditure in line with their immediate and ongoing financial situation
1.3 Identify and clarify for the client the different elements of their financial position

E2. Develop and use advocacy and negotiation tools

2.1 Develop written tools for use in advocacy and negotiation
2.2 Apply appropriate negotiation tools and techniques to advocate and negotiate on behalf of client
2.2 Undertake telephone and face-to-face negotiations as required to meet and/or improve client's financial position
2.3 Obtain signed letter of authority to act on behalf of client
2.4 Collect and use appropriate documentation to support the advocacy process

E3. Collect and develop resources to assist and inform clients

3.1 Use standard checklists to develop and review resource materials that contain relevant and current information
3.2 Maintain currency and completeness of available resources
3.3 Prepare resources as a basis for addressing duty of care requirements when undertaking financial counselling with clients

E4. Provide client with relevant resources

4.1 Provide client with relevant, clear and targeted resource materials to inform and assist the client to improve their financial position
4.2 Use a standard format to develop an action plan in partnership with client
4.3 Undertake research as a basis for preparing an information package on client issues for their later reference

E5. Produce quality written materials to assist client outcomes

5.1 Ensure writing is succinct and clear and presented in a logical and sequential way to match third party needs with client objectives
5.2 Ensure all written documentation produced addresses financial counselling sector standards and practices
5.3 Prepare and provide appropriate and timely correspondence to clients and other parties as required

Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. By applying these skills and this knowledge, you will be able to analyse and use technical and legal information and develop the appropriate written tools and resources to assist individuals to understand their rights and make informed decisions about financial issues within the context of a strengths-based and client-focused financial counselling model.

Overview of Assessment


Your knowledge and understanding of course content is assessed through:

  • Case study scenarios and written responses
  • Research projects
  • Presentations
  • Construction of client files