Course Title: Use relevant legislation in response to client needs

Part A: Course Overview

Program: C5334 Diploma of Community Services (Financial counselling)

Course Title: Use relevant legislation in response to client needs

Portfolio: DSC Portfolio Office

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.


Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban and Social Studies


Term1 2016

Course Contact: Mary-Josephine Wallwork

Course Contact Phone: +61 3 9925 3983

Course Contact Email:

Course Description


This unit describes the skills and knowledge required to assess and respond to the immediate and ongoing needs of clients using a structured strengths-based and client-focused financial counselling model.  This will involve the development of skills and knowledge in order to analyse and use technical and legal information to assist individuals to make informed decisions.

This course addresses four (4) units of competency:

  • Facilitate the financial counselling process CHCFIN001
  • Identify and apply technical information to assist clients with financial issues CHCFIN002
  • Develop and use financial counselling tools and techniques CHCFIN003
  • Interpret and use legal information CHCLEG002

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CHCLEG411A Use relevant legislation in response to client needs


E1. Apply an understanding of relevant legislation

1.1 Identify the scope and coverage of legislation
1.2 Apply understanding of the purpose of legislation and amendments over time
1.3 Define roles and influences of key stakeholders
1.4 Correctly interpret terms and definitions in the legislation

E2. Identify and interpret relevant legislative provisions

2.1 Identify needs of clients in relation to relevant legislation
2.2 Analyse client situation and identify legislative provisions that apply to the circumstances

E3. Identify strategies in response to the client's needs

3.1 Provide strategies to apply legislative provisions to the factual circumstances of the case
3.2 Explore a range of legal and non-legal strategies according to the needs of the client
3.3 Clearly communicate options and possible outcomes to the clients
3.4 Support client to achieve appropriate 'best possible' outcome

Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. By applying these skills and this knowledge, you will be able to analyse and use the technical and legal information required to assess and respond to client needs in the context of a strengths-based and client-focused financial counselling model.

Overview of Assessment

Assessment for this unit will include assessment tasks to be completed within the workshop sessions and assessment tasks to be completed within a specified period following class delivery. Assessment tasks will include written assignments, case study scenarios, short answer questions, research projects and class presentations.