Course Title: Take instructions in relation to a transaction

Part A: Course Overview

Program: C5337 Diploma of Conveyancing

Course Title: Take instructions in relation to a transaction

Portfolio: BUS Portfolio Office

Nominal Hours: 120

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.


Course Code




Learning Mode

Teaching Period(s)


City Campus


650T Vocational Business Education

Face-to-Face or Internet

Term1 2016,
Term1 2017,
Term1 2018

Course Contact: Robert Sheen

Course Contact Phone: +61 3 9925 5759

Course Contact Email:

Course Description

This unit describes the skills and knowledge required to take instructions from a potential client in order to initiate a real estate, business or personal conveyancing transaction.

It applies to individuals who communicate with clients to establish the client’s needs, and identify conflicts of interest, parties, properties and other interests, and determine terms of engagement and contingency strategies.

Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the relevant regulator for specific guidance on requirements.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

BSBCNV501 Take instructions in relation to a transaction


1 Establish the client’s needs

2 Identify any conflict of interest

3 Identify parties, properties and other interests

4 Determine terms of engagement

5 Determine contingency strategies

6 Initiate the transaction

Learning Outcomes

Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence
Evidence of the ability to:

  • communicate effectively with a client and identify their needs
  • accurately interpret and document parties, properties and other interests and legal consequences
  • determine terms of engagement and contingency strategies
  • accurately record client details and requirements and initiate a transaction compliant with the practice’s policy and procedures and relevant legislation.

Knowledge Evidence
To complete the unit requirements safely and effectively, you must:

  • identify and explain key business principles and law applicable to take instructions for conveyancing, business and personal transactions
  • explain current definitions of conflict of interest within legislation and the industry, with examples of conflict of interest situations in a conveyancing transaction
  • identify and explain key current legislative, regulatory and industry practices, procedures and services
  • identify and describe key policies, procedures and business requirements of the practice
  • explain a range of professional and industry terminology
  • identify and discuss relevant consumer protection compliance and any legal consequences
  • identify and categorise relevant types of contract titles and other required documentation
  • compare and contrast types of transactions for personal, business or real estate conveyancing.

Assessment Conditions
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the conveyancing field of work and include access to:

  • common office equipment, technology, software and consumables
  • suitable assessment records showing the establishment of a conveyancing client.              

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.

Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.