Course Title: Develop and use emotional intelligence

Part A: Course Overview

Program: C5338 Diploma of Leadership and Management

Course Title: Develop and use emotional intelligence

Portfolio: BUS Portfolio Office

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

EMPL7070C

City Campus

TAFE

650T Vocational Business Education

Face-to-Face or Internet or Workplace

Term2 2016,
Term1 2017,
Term2 2017

Course Contact: Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact Email: sylvia.baroutis@rmit.edu.au



Course Description

This unit covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace. 

It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes.

It applies to managers who identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.

Pre-requisite Courses and Assumed Knowledge and Capabilities

None



National Competency Codes and Titles

National Element Code & Title:

BSBLDR501 Develop and use emotional intelligence

Elements:

1. Identify the impact of own emotions on others in the workplace

2. Recognise and appreciate the emotional strengths and weaknesses of others

3. Promote the development of emotional intelligence in others

4. Utilise emotional intelligence to maximise team outcomes


Learning Outcomes


Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence

 Evidence of the ability to: 

◾identify the impact of own emotions on others by identifying own emotional strengths and weaknesses, stressors, emotional states and triggers and gathering feedback from others
◾model behaviours that demonstrate management of emotions
◾recognise and respond to the emotional states of others promote the development of emotional intelligence in others.
 

Knowledge Evidence

To complete the unit requirements safely and effectively, you must:

◾explain emotional intelligence principles and strategies
◾describe the relationship between emotionally effective people and the attainment of business objectives
◾explain how to communicate with a diverse workforce which has varying cultural expressions of emotion
◾explain the use of emotional intelligence in the context of building workplace relationships.
 

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:

◾relevant workplace documentation and resources
◾case studies and, where possible, real situations
◾interaction with others.
 

Feedback

Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.