Course Title: Lead and manage effective workplace relationships

Part A: Course Overview

Program: C5338 Diploma of Leadership and Management

Course Title: Lead and manage effective workplace relationships

Portfolio: BUS Portfolio Office

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

EMPL7071C

City Campus

TAFE

650T Vocational Business Education

Face-to-Face or Internet or Workplace

Term2 2016,
Term1 2017,
Term2 2017

Course Contact: Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact Email: sylvia.baroutis@rmit.edu.au



Course Description

This unit describes the skills and knowledge required to lead and manage effective workplace relationships.  It applies to individuals in leadership or management who have a prominent role in establishing and managing processes and procedures to support workplace relationships taking into account the organisation’s values, goals and cultural diversity.

At this level work will normally be carried out within complex and diverse methods and procedures, which require the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.

Pre-requisite Courses and Assumed Knowledge and Capabilities

None



National Competency Codes and Titles

National Element Code & Title:

BSBLDR502 Lead and manage effective workplace relationships

Elements:

1. Manage ideas and information

2. Establish systems to develop trust and confidence

3. Manage the development and maintenance of networks and relationships

4. Manage difficulties to achieve positive outcomes


Learning Outcomes


Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence

 Evidence of the ability to: 

  • develop and/or implement processes to manage ideas and information including:

◾communicating information to support others to achieve work responsibilities
◾facilitating employees’ contributions to consultation on work issues
◾providing feedback on the outcomes of consultations
◾resolution of issues raised or referral to relevant personnel

  • establish and/or implement policies to ensure that the organisation’s cultural diversity and ethical values are adhered to provide leadership through own behaviour including:
    ◾professional conduct that promotes trust with internal and external contacts
    ◾adjusting own interpersonal communication style to meet the organisation’s cultural diversity and ethical environment
  • plan for, and manage, the use of networks to support identifiable outcomes for the team and the organisation
  • develop and/or implement processes and systems to manage difficulties including:
  • ◾identifying and resolving conflicts and other difficulties according to organisational policies and procedures
    ◾planning how to address difficulties
    ◾providing guidance, counselling and support to assist co-workers in resolving their work difficulties.
      

Knowledge Evidence

To complete the unit requirements safely and effectively, you must:

  • explain how systems, policies and procedures can support the development of effective work relationships focusing on interpersonal styles, communications, consultation, cultural and social sensitivity, networking and conflict resolution
  • outline legislation relevant to managing effective workplace relationships.

 Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:

  • relevant legislation, regulations, standards and codes
  • relevant workplace documentation and resources
  • case studies and, where possible, real situations
  • interaction with others.

 Feedback

Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.