Course Title: Develop and use emotional intelligence

Part B: Course Detail

Teaching Period: Term2 2016

Course Code: EMPL7070C

Course Title: Develop and use emotional intelligence

School: 650T Vocational Business Education

Campus: City Campus

Program: C5338 - Diploma of Leadership and Management

Course Contact: Suzanne Maugeri

Course Contact Phone: +61 3 9925 1466

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace. 

It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes.

It applies to managers who identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBLDR501 Develop and use emotional intelligence


1. Identify the impact of own emotions on others in the workplace

Performance Criteria:

1.1 Identify own emotional strengths and weaknesses
1.2 Identify personal stressors and own emotional states related to the workplace
1.3 Develop awareness of own emotional triggers and use this awareness to enable control emotional responses
1.4 Model workplace behaviours that demonstrate management of emotions
1.5 Use self-reflection and feedback from others to improve development of own emotional intelligence


2. Recognise and appreciate the emotional strengths and weaknesses of others

Performance Criteria:

2.1 Respond to the emotional states of co-workers and assess emotional cues
2.2 Identify the range of cultural expressions of emotions and respond appropriately
2.3 Demonstrate flexibility and adaptability in dealing with others
2.4 Take into account the emotions of others when making decisions


3. Promote the development of emotional intelligence in others

Performance Criteria:

3.1 Provide opportunities for others to express their thoughts and feelings
3.2 Assist others to understand the effect of their behaviour and emotions on others in the workplace
3.3 Encourage the self-management of emotions in others
3.4 Encourage others to develop their own emotional intelligence to build productive relationships and maximise workplace outcomes


4. Utilise emotional intelligence to maximise team outcomes

Performance Criteria:

4.1 Encourage a positive emotional climate in the workplace
4.2 Use the strengths of workgroup members to achieve workplace outcomes

Learning Outcomes

Details of Learning Activities

A range of learning activities are planned for this course including self-paced and collaborative classroom based activities.

The self-paced activities will be delivered through various technology platforms and may include your contribution to discussion threads, reflective journals, quizzes and interactive sessions.

The collaborative classroom based activities may include group discussion, group problem solving activities and opportunities to practise your skills in a simulated business environment.

We expect you to participate and contribute in all scheduled learning activities.

Teaching Schedule







4 July

Induction Session

Prior to training commencement a program level induction session will be conducted that comprises the following:

Program overview and requirements


Overview of assessment requirements

Pre-Training Review including:

Recognition of Prior Learning and Credit Transfers

Assessment of current skills and knowledge

Competency/Grading Criteria



Extensions Feedback


Submission requirements

Resubmission policy

Where to get support

Student responsibilities


Introduction to emotional intelligence

Self-assessment of emotional intelligence





11 July

Emotional intelligence in the workplace

Understanding the impact of my emotions on others in the workplace




18 July

Recognise and respond to emotional cues

Recognise and respond to a range of cultural expressions of emotions



Assessment 1:

Self-Assessment Emotional Intelligence

25 July

Encourage self-management of emotions in others

Flexibility and adaptability in dealing with others



1 Aug

Build productive relationships in the workplace

Use emotional intelligence to maximise outcomes in the workplace



8 Aug

Encourage a positive emotional climate in the workplace

Use emotional intelligence to maximise team outcomes


Assessment 2:

Reflective Journal

Practice and Improve Emotional Intelligence

15 Aug

Reflecting on my emotion flow

Providing emotionally intelligent feedback



22 Aug

Reviewing and evaluating emotional intelligence – skills practice


Assessment 3:

Workbook Activities




Mid semester break 29 August 2016 – 2 September 2016




Learning Resources

Prescribed Texts


Other Resources

Blackboard Program Shell Resources

Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence

 Evidence of the ability to: 

◾identify the impact of own emotions on others by identifying own emotional strengths and weaknesses, stressors, emotional states and triggers and gathering feedback from others
◾model behaviours that demonstrate management of emotions
◾recognise and respond to the emotional states of others promote the development of emotional intelligence in others.

Knowledge Evidence

To complete the unit requirements safely and effectively, you must:

◾explain emotional intelligence principles and strategies
◾describe the relationship between emotionally effective people and the attainment of business objectives
◾explain how to communicate with a diverse workforce which has varying cultural expressions of emotion
◾explain the use of emotional intelligence in the context of building workplace relationships.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:

◾relevant workplace documentation and resources
◾case studies and, where possible, real situations
◾interaction with others.


Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.           

Assessment Tasks

To be deemed competent in this unit, students must successfully complete three assessments:

Assessment 1: Self-assessment Emotional Intelligence - due Week 3

Assessment 2: Reflective Journal Entry - due Week 6

Assessment 3: Workbook Activities - due Week 8

Please refer to the Assessment Record and Cover Sheet in your Program Blackboard Shell for further information about assessments.

Assessment Matrix

Other Information

Submission Requirements

You should:

  • Ensure that you submit assessments on or before the due date;
  • Always retain a copy of your assessment tasks (hard copy and soft copy)
  • When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship.  You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work.  On the cover sheet you declare that the work you are presenting for assessment is your own work.  An assignment cover sheet for submission of each assessment task is available on Blackboard.
  • Each page of your assessment should include a footer with your name, student number, the title of the assessment, unit code and title and page numbers.  For example, Julie Macpherson, 324567, Task 2, OHS2345C Ensure a safe workplace, page 1 of 10

Late Submission Procedures



  • If you are found to be unsuccessful in a Course Assessment Task you will be allowed one resubmission only.  Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission.  The highest grade you will receive if your resubmission is successful is "CAG".
  • If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course.  Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

Adjustments to Assessment

  • In certain circumstances students may be eligible for an assessment adjustment. Fore more information about the circumstances under which assessment arrangements might be granted please access the following website:
  • More information:;ID=7usdbkifjf31

Marking Guide (Competency)

  • You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.
  • You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.

Marking Guide (Grading)

  • After achieving competency we then grade your performance in the unit and you will achieve one of the following grades:

Final Grades table


  • CHD Competent with High Distinction
  • CDI Competent with Distinction
  • CC Competent with Credit
  • CAG Competency Achieved - Graded
  • NYC Not Yet Competent
  • DNS Did Not Submit for Assessment

Further information regarding the application of the grading criteria will be provided by your teacher.


Course Overview: Access Course Overview